Customer Success Representative

Join to apply for the Customer Success Representative role at FreedJoin to apply for the Customer Success Representative role at FreedThis range is provided by Freed. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$70,000.00/yr - $90,000.00/yrABOUT FREED:Doctors are overworked, burnt out, and are quitting in masses.At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.Our first product is an AI scribe that automates medical documentation.Since May of 2023, we have:Acquired 20,000 paying and loving clinicians exceeding $16M ARRGenerated 70,000 patient notes daily and over 1 million monthlyMade thousands of clinicians happierWith the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win.With offices in both San Francisco and New York City, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.ABOUT THE ROLE: We are seeking a highly motivated and detail-oriented Customer Success Representative to join our team. The ideal candidate will be passionate about customer satisfaction and possess excellent communication skills. As a Customer Success Representative, you will be responsible for managing support tickets, addressing customer inquiries, and ensuring timely resolution of issues.HOW YOU’LL HAVE IMPACT:Efficiently manage incoming support tickets through our ticketing system, prioritizing based on urgency and impact on customer satisfaction.Collaborate with cross-functional teams, including technical support and product development, to resolve complex issues and escalate as necessary.Proactively identify trends and patterns in customer issues to prevent recurrence and improve overall product/service quality.Educate customers on product features, best practices, and troubleshooting techniques to enhance their experience and drive adoption.WHAT YOU’LL BRING:Bachelor's degree in Business Administration, Communications, or related field preferred.Previous experience in a customer-facing role, ideally in customer support or success.Excellent communication and interpersonal skills, with the ability to convey technical information in a clear and understandable manner.Strong problem-solving abilities and attention to detail.Proficiency in using customer support software and CRM systems.Ability to thrive in a fast-paced environment and adapt to evolving priorities.A customer-centric mindset with a passion for delivering exceptional service.WHAT WE'LL BRING:Competitive salary and equity in a high-growth companyOpportunity to make an immediate impactMedical, and dental vision provided for US-based employeesUnlimited PTOCompany-sponsored annual retreatsCompensation Range: $70K - $90KSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Freed by 2xGet notified about new Customer Representative jobs in San Francisco, CA.Customer Service Representative - State Farm Agent Team MemberWalnut Creek, CA $55,000.00-$85,000.00 2 years agoSan Francisco, CA $48,000.00-$70,000.00 4 days agoCustomer Experience Analyst Lead (Customer Support)Ramp Agent (Customer Service Agent) - SFOSan Francisco, CA $16.00-$20.00 6 months agoAirline Customer Service Agent - San Francisco, CASan Francisco, CA $60,000.00-$90,000.00 2 weeks agoFront Desk Representative - Polk St (San Francisco)San Francisco, CA $50,000.00-$120,000.00 7 months agoSan Francisco, CA $62,000.00-$120,000.00 6 months agoCustomer Service Representative ($65k-195k)San Francisco, CA $65,000.00-$195,000.00 4 months agoCustomer Service Representative - State Farm Agent Team MemberSan Francisco, CA $19.00-$21.00 11 months agoSan Francisco, CA $16.00-$20.00 6 months agoCustomer Service Representative - State Farm Agent Team MemberDaly City, CA $40,000.00-$48,000.00 11 months agoFront Desk Representative - Polk St (San Francisco)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-09-17