EVP, Client Partnerships (Agency Head of Account ...

EVP, Client Partnerships (Agency Head of Account Management)EVP, Client Partnerships (Agency Head of Account Management)6 days ago Be among the first 25 applicantsThe EVP, Client Partnerships will champion a unified, best-in-class client experience across Mod Op's diverse strategic business units. This senior executive will drive consistent, strategic, client-first service delivery across full-service, digital, B2B, and B2C teams.As Mod Op evolves into a truly integrated agency under the "One Mod Op" model, the EVP will align account and project management teams under a unified, client-first vision, providing the clarity, consistency, and leadership needed to deliver exceptional client outcomes that drive growth, retention, and profitability.Essential FunctionsClient Experience Strategy & LeadershipDefine and implement a scalable, client-first strategy that balances consistency across SBUs with flexibility for client needs.Champion a unified "One Mod Op" vision that delivers seamless, integrated solutions.Lead, evolve, and standardize Account Management (AM) and Project Management (PM) functions with clear roles, KPIs, onboarding, and training.Cross-SBU Growth & CollaborationBreak down silos and incentivize cross-selling of integrated solutions.Align pricing, scoping, and delivery to support multi-service engagements.Partner with SBU and Growth leaders to align goals and metrics with overall revenue and client satisfaction targets.Drive shared purpose among previously siloed teams to deliver integrated, client-first solutions.Team Leadership & DevelopmentBuild and lead a high-performing Client Services organization spanning Account Managers, Client Success leaders, and Project Managers.Lead the transition from fragmented, SBU-specific teams to a unified Client Services group with shared standards and culture.Recruit, develop, and retain top talent with consultative selling, strategic client leadership, and strong business acumen.Implement onboarding, training, and performance management programs that promote consistency, accountability, and growth.Operational ExcellenceDesign and roll out unified processes and systems for managing the entire client lifecycle—from lead to close to delivery.Standardize tools, processes, and reporting to reduce duplication, errors, and forecasting gaps.Collaborate with Growth, Finance, and Technology teams to ensure systems enable client-first goals.Client Feedback & Continuous ImprovementEstablish structured client feedback programs, including NPS, win/loss interviews, and leadership check-ins.Use client feedback to inform service development, training, pricing, and operational improvements.Regularly share insights and recommendations with Executive Leadership.Develop a strategic plan for Client Partnerships to drive cross-selling of Mod Op's full suite of services (creative, technology, media, events).Recruit, structure, and lead a senior account and project management team capable of managing complex, multi-channel client relationships.Establish operational processes, reporting, and KPIs to manage SBU performance and client outcomes.Key Goals / Success MeasuresConsistent, high-quality client experience across SBUsImproved client satisfaction scores (NPS, retention)Increased cross-SBU revenue and multi-service adoptionSignificant organic growth through better cross-selling and consultative client leadershipSuccessful unification of disparate SBU teams into an aligned, client-first Client Services organizationReduced operational inefficiencies and duplicative workStrong employee satisfaction and retention in AM and PM rolesAligned, client-first growth processes and systemsRequirementsRequired Experience & Expertise15+ years of senior account leadership at a large, growing agency, with success in entrepreneurial environments.Proven ability to lead cross-functional teams spanning digital, traditional, B2B, and B2C service lines.Experience leading client service organizations of 40+ people, ideally spanning multiple service lines or business units.Track record of growing key accounts, driving cross-sell/upsell, and improving client retention.Experience unifying AM and PM functions under consistent, scalable client experience frameworks.Experience building or leading a PMO is a strong plus, with the ability to align project and account management practices.Demonstrated skill in building and maintaining executive-level client relationships with industry gravitas and trust.Adept at navigating and uniting strong, diverse personalities toward shared fortable driving change in complex, matrixed agency environments.Leadership StyleEmpowers teams with clear roles, goals, and accountability.Skilled at unifying diverse teams into a high-performing, client-focused organization.Capable of building alignment and buy-in across business units.Hands-on leader who is both strategic and operationally savvy.Skills & CompetenciesExceptional communication and stakeholder managementExpertise in consultative selling and growth strategyDeep understanding of client lifecycle, account management, and project management best practicesChange management experience, especially in complex or acquisitive environmentsStrong financial acumen to manage budgets, pricing, and profitabilityTravelDepending on location, this position requires up to 15-20% travel to other offices.BenefitsHealth, dental and vision benefits401k plus matchingLife InsuranceGenerous time off plus December holiday closureWhen asked what they love about working at Mod Op, we hear:"I feel I can be myself at work and it's fun!" -MV"The caliber of the clients/brands we work with, knowing your work is seen by thousands of people, in many cases across the world." -JC"We actually create videogames!" -AC"We have an all-star team, and it's like playing in the pro-bowl every day!" -MW"Opportunities to always learn from and work with the best and the brightest." HW"Mentors and opportunities for growth." -KBMod Op believes in teamwork, client collaboration, powerful storytelling, stunning design and thoughtful problem-solving. Our clients represent a breadth of industries, and every project presents new and interesting challenges. We would love for you to join us!Mod Op, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Seniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionGeneral BusinessIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Mod Op by 2xGet notified about new Client Executive jobs in Fort Lauderdale, FL.Miami, FL $70,000.00-$100,000.00 1 month agoGlobal Director of Customer Success (SaaS)Miami, FL $65,000.00-$80,000.00 2 weeks agoMiami, FL $135,000.00-$150,000.00 2 weeks agoMiami, FL $135,000.00-$150,000.00 1 week agoClient Manager (Licensed Insurance Agent) - FT, RemoteNational Key Account Executive Business DeveloperSenior Client Partner (Account Executive)eCommerce Marketing Strategist for DTC AgencySenior Account Executive, Public RelationsSoftware Sales Executive - Fort LauderdaleMiami, FL $52,000.00-$62,000.00 2 days agoAccount Executive Senior-Imaging SuppliesMiami, FL $40,000.00-$100,000.00 2 weeks agoMiami, FL $60,000.00-$85,000.00 5 days agoMiami, FL $135,000.00-$182,000.00 2 days agoMiami, FL $150,000.00-$300,000.00 3 months agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-09-17