Director, Field & Technical Enablement

OverviewWe are seeking a strategic, hands-on Director of Field & Technical Enablement to lead training and enablement efforts for our Technicians, Project Managers, and Sales Engineers. This role is responsible for designing and delivering impactful training programs, role-specific resources, and skill-building initiatives that elevate field and technical performance.The Director will work in close partnership with the Corporate Learning & Development team, which owns enterprise learning systems, general training programs, and core product certification content. While Corporate L&D governs the overall training infrastructure, this role will focus on function-specific enablement — developing and delivering tailored learning experiences that directly support real-world execution for these critical technical roles.ResponsibilitiesRole-Specific Training Strategy & DeliveryDesign and deliver role-specific training across Technicians, Project Managers, and Sales EngineersUtilize a variety of delivery methods to meet learner and business needs, including:Hands-on labs and technical simulationsVirtual instructor-led sessionsSelf-paced eLearningClassroom-based workshopsBlended or hybrid learning formatsGo beyond foundational certifications to build real-world execution skills aligned with field operations and solution deliveryIssue/Solution Repository & AI-Enabled SupportBuild and maintain structured repositories of known issues and field-based solutionsPartner internally with IT, SMEs and others to develop AI-assisted support tools (e.g., GPT/LLM integrations) for rapid access to field troubleshooting guidanceTools, Playbooks & Role-Based Job AidsCreate and maintain enablement artifacts aligned to field and technical workflows:Installation and configuration guidesSE playbooks and FAQsProject management checklists and process templatesEnsure tools and documentation evolve with product updates and field feedbackCurated External ContentIdentify and recommend third-party training content to supplement internal resources (e.g., safety, compliance, technical skills)Coordinate with Corporate L&D to align on vendor relationships, deployment, and system integrationCommunity of Practice LeadershipLaunch and lead Communities of Practice for Project Managers and Sales Engineers to support peer-to-peer learningCurate and promote contributions such as case studies, tips, best practices, or recorded demosTechnical Enablement EventsPlan and execute technical enablement workshops and events:Sales Engineer workshopsTechnician lab sessionsField team learning tracks during larger company or regional eventsCollaborate with Other Enablement TeamsDevelop and deliver learning content specific to these field and technical roles, ensuring it complements — not duplicates — enterprise-level efforts. Success in this role requires tight alignment, transparency, and collaboration with Corporate L&D, sales enablement and other technical stakeholders.Qualifications8+ years of experience in field enablement, technical training, or operationsExperience building and delivering training across a variety of formats (hands-on, virtual, eLearning, classroom)Demonstrated success enabling technical or hybrid roles (e.g., Sales Engineers, Field Technicians, PMs)Strong ability to collaborate in matrixed environments and influence across functionsProficiency with learning technologies, instructional design, and adult learning theoryUnderstanding of access control, security/video systems, and physical technology deployment is a plusCompany OverviewThe property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!Equal Opportunity StatementAt Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.8+ years of experience in field enablement, technical training, or operationsExperience building and delivering training across a variety of formats (hands-on, virtual, eLearning, classroom)Demonstrated success enabling technical or hybrid roles (e.g., Sales Engineers, Field Technicians, PMs)Strong ability to collaborate in matrixed environments and influence across functionsProficiency with learning technologies, instructional design, and adult learning theoryUnderstanding of access control, security/video systems, and physical technology deployment is a plusRole-Specific Training Strategy & DeliveryDesign and deliver role-specific training across Technicians, Project Managers, and Sales EngineersUtilize a variety of delivery methods to meet learner and business needs, including:Hands-on labs and technical simulationsVirtual instructor-led sessionsSelf-paced eLearningClassroom-based workshopsBlended or hybrid learning formatsGo beyond foundational certifications to build real-world execution skills aligned with field operations and solution deliveryIssue/Solution Repository & AI-Enabled SupportBuild and maintain structured repositories of known issues and field-based solutionsPartner internally with IT, SMEs and others to develop AI-assisted support tools (e.g., GPT/LLM integrations) for rapid access to field troubleshooting guidanceTools, Playbooks & Role-Based Job AidsCreate and maintain enablement artifacts aligned to field and technical workflows:Installation and configuration guidesSE playbooks and FAQsProject management checklists and process templatesEnsure tools and documentation evolve with product updates and field feedbackCurated External ContentIdentify and recommend third-party training content to supplement internal resources (e.g., safety, compliance, technical skills)Coordinate with Corporate L&D to align on vendor relationships, deployment, and system integrationCommunity of Practice LeadershipLaunch and lead Communities of Practice for Project Managers and Sales Engineers to support peer-to-peer learningCurate and promote contributions such as case studies, tips, best practices, or recorded demosTechnical Enablement EventsPlan and execute technical enablement workshops and events:Sales Engineer workshopsTechnician lab sessionsField team learning tracks during larger company or regional eventsCollaborate with Other Enablement TeamsDevelop and deliver learning content specific to these field and technical roles, ensuring it complements — not duplicates — enterprise-level efforts. Success in this role requires tight alignment, transparency, and collaboration with Corporate L&D, sales enablement and other technical stakeholders. #J-18808-Ljbffr

Created: 2025-09-17