Manager, Key Account Sales, Retail & E-Commerce

The Company At a GlanceBrother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more.The Company At a GlanceBrother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more.Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.Why Work at Brother?Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.The Manager, Key Account Sales, Retail & E-Commerce manages sales for a predefined group ofcustomers in the Business-to-Consumer Retail and E-Commerce channels. This role maintainsrelationships with buyers at assigned accounts, drives sales through inventory and promo management,and positions new products to drive net new revenue opportunities. This role focuses on the followingproduct categories: printers, multi-function devices, standalone scanners, labelers, and their corollaryconsumables and accessories.This position manages a defined sales quota and predominantly focuses on selling to and engaging theircustomers. Additionally, this role works closely with the product and channel marketing teams to promoteconsistent messaging and execute on division strategies. This role is expected to be on-site, whichincludes in-person client visits, and may require up to 60% travel.What You’ll DoAccount Management, Selling, & Customer EngagementIdentify and achieve sales revenue goals for accounts whilemaintaining a high level of profitability based on predeterminedbudget plansMaintain high levels of customer service, engagement, and accountmanagement, while keeping company interests and profitability inmindEngage with customers by phone and email, but also via on-sitepresence, such as through trade shows, national/regional meetings,Quarterly Business Reviews (QBRs), and moreAdvertising & Promotional StrategyCoordinate advertising plans, promo schedules, fundingnegotiations, and all subsequent accounting of plansPlan product assortment, develop plan-o-grams, determine/supportproduct transitions, special offers, stock levels, web developments,and moreSpecial Projects & InitiativesCoordinate/support special projects for the Sales teams andcustomers, as governed by the greatest needs at the time, including,but not limited to: Drive cross-functional collaboration towardplacement of non-divisional SKUs; Manage inventory planning andcommunications for remanufactured machine stockDemand Planning & ForecastingAccurately forecast supplies, hardware, and refurbished hardwaremonthly, based on seasonality, market trends, planned promotions,& product availabilityCommunicate and collaborate regularly with credit, advertising,supply chain, logistics, and others to identify and resolve issues thatariseAdministration & ReportingComplete monthly reports, provide competitive updates, andescalate issues to managementAttend and actively participate in meetings with manager, team,division, and others as scheduledStay up to date on current market trends and business applicationsAbout Our Ideal CandidateEducationBachelor's Degree (or equivalent experience) in Business, Marketing, or related field requiredExperienceMinimum 7 yearsExperience managing sales accounts with an emphasis on driving sales results requiredExperience building rapport in a customer/client-facing role- requiredMinimum 4 years professional experience in a related industry or in learning new products/technology quickly- PreferredSoftware/Technical SkillsUnderstanding of the "computer peripheral" area (e.g. Printer/Fax/MFC products and solutions)Knowledge of inventory and Customer RelationshipManagement (CRM) tools (preferably Salesforce)Other Skills, Knowledge, & AbilitiesAbility to collaborate and build strong relationships with internal stakeholders andexternal clientsAbility to diagnose customer issues & problem-solve for solutionsCommunication skills (verbal/written/interpersonal)Ability to craft and deliver professional presentations to all levels of anorganizationAdditional Details For This RoleThe salary (or hiring) range for this position is $74,000 - $90,000 per yearStarting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market dataThis position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectivesBenefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. To learn more, visit our benefits page: Mission, Vision, & CultureOur mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. To learn more about our culture drivers and company culture, visit: Where We WorkBrother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.Links to Learn MoreTo hear more about our business and culture, visit these helpful links:Brother’s Product Categories: Equity, and Inclusion (DEI) and Employee Resource Groups (ERGs): Social Responsibility: and Flexibility: and Development: us on LinkedIn: International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesComputers and Electronics ManufacturingReferrals increase your chances of interviewing at Brother USA by 2xGet notified about new Account Manager jobs in Boston, MA.Regional Account Manager Foodservice, EastBoston, MA $125,000 - $145,000 1 month agoSales Representative Key Account Site Level NortheastTerritory Account Manager US (North East)Boston, MA $110,000 - $150,000 1 month agoSenior Enterprise Account Executive - BostonWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-09-17