Sales Lead - White House Black Market

Overview The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions. Responsibilities Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner. Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate. Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve sales goals. Maintains awareness of customers to increase service levels and reduce security risks; stays current on operational policies regarding payment, exchanges, and security practices. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards. Supports and administers receipt and dispatch of inventory and supplies according to company policy. Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines. Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires. Builds and maintains a solid customer following through clienteling and wardrobing. Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. Participates in and facilitates visual directives including monthly store sets and merchandise replenishment. Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations. Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand. Competencies Culture – Living the Chico’s FAS Values and Guiding Principles by demonstrating Customer Focus, Trust, Engagement and High Performance. Manages Complexity – Makes sense of complex information to solve problems. Plans and Aligns – Plans and prioritizes work to meet commitments with organizational goals. Organizational Savvy – Navigates through policy, process, and people-related dynamics. Courage – Addresses difficult issues and speaks up when needed. Qualifications High School diploma or equivalent Must be 18 years old or older Minimum 2 years prior retail or sales management experience preferred Excellent communication, verbal, and written skills Able to travel to stores throughout the district Excellent customer service skills Knowledge of administrative aspects of store operations Comfortable standing and moving on the sales floor and stockroom; ability to lift and carry up to 50 pounds; climbing, reaching, pushing/pulling Regular attendance is essential Ability to work a flexible schedule, including nights, weekends, and holidays Compensation and Location Wage range: $17.50 to $21.90 per hour. Successful candidates’ wage rates will be determined based on qualifications. Location: 3129 Shops at Mission Viejo Equal Opportunity Employer Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law. Note: This posting may appear for multiple brands and some duties may vary by brand. #J-18808-Ljbffr

Created: 2025-09-17