Customer Retention Manager

This range is provided by Compunnel Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$65.00/hr - $68.00/hrDirect message the job poster from Compunnel Inc.Overview:Support the US Local Markets growth initiatives by executing marketing campaigns on owned channels, such as email, push, and in-app banners in collaboration with the Strategy & Operations, Merchant account relationship managers, Analytics, and Product teams.The candidate should be a solutions-oriented team player who has strong attention to detail and willingness to be flexible on an accelerated business unit.Responsibilities:Own CRM strategy for all US Local Markets consumer experiments and campaigns, determining channels and send cadenceCreate the strategy and framework for the rapid testing in CRM channels Manage end-to-end development and execution of email, push, and in-app campaignsManage creative briefs end to end, from requesting campaigns assets needed to reviewing copy and design to launching campaignsPull lists from Snowflake using SQL and upload audiences to marketing platformsResponsible for tracking initiatives, reporting progress out to team proactively and identifying next steps from campaign learnings, as well as understanding campaign performance against current benchmarksOptimize engagement metrics through A/B testing and/or applying CRM team insights, and investigate performance inconsistencies to ensure campaigns have optimal scale and effectivenessEstablish a strong working relationship with cross functional stakeholders in our Strategy & Operations, Merchant account relationship managers, Analytics, and Product teamsStay current on marketing best practices in email and push notifications, CRM operations, and best practices within Cx Retention team sharing learnings and insights regularlySkills & experience:4+ years experience in customer retention marketing, customer engagement, or CRM operationsResults-oriented with an exceptional track record of developing profitable retention programs and exceeding performance targetsHighly motivated with an entrepreneurial spirit and ability to work independently, while also able to build strong internal relationships and consensus on initiativesPassion for customer experience and increasing the value of customersAbility to be nimble and make strategic pivots to support business goalsAbility to translate value propositions and messaging framework into channel-specific copy, with mindfulness of customer lifecycle and channel limitationsStrong analytical skills; able to create data-driven marketing strategies and campaigns end to end Strong stakeholder management and interpersonal skillsBasic knowledge of SQL, HTML and data visualization platforms (e.g. Tableau, Periscope) are nice-to-haves Spanish language fluency is a plusEducation:Bachelor’s degree or equivalent experience;Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionMarketing and AnalystIndustriesMarketing Services and Strategic Management ServicesReferrals increase your chances of interviewing at Compunnel Inc. by 2xSign in to set job alerts for “Customer Retention Manager” roles.San Francisco, CA $95,000.00-$115,000.00 3 months agoCustomer Success Manager (Legal AI Solutions)San Francisco, CA $91,000.00-$169,000.00 2 days agoAccount Manager - Mid-Market Standalone (Growth & Retention)San Francisco, CA $150,000.00-$170,000.00 1 day agoAccount Manager- Mid-Market, Growth & Retention (Partner Referred Business)Account Manager- Key Accounts (Growth & Retention)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-09-17