Field Service Technician (San Francisco, CA)

OverviewField Service Technician (San Francisco, CA)This range is provided by Evolv Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$70,000.00/yr - $80,000.00/yrResponsibilitiesHelp ensure a seamless customer rollout of Evolv Express life-saving products.Support product demos and installations; provide maintenance, upgrades, and repairs to field units.Troubleshoot technical issues and provide effective solutions to minimize downtime and ensure optimal performance.Build relationships with customers, assess their needs, and address questions or concerns.Document work in service reports or other forms and participate in team meetings to share best practices and guidance.Learn internal processes and systems (inventory management, invoicing, scheduling) and use them effectively.MilestonesIn the first 30 daysBegin Evolv Express technical training on products, tools, equipment, and field software.Shadow a more experienced field service engineer to observe work and learn tasks and challenges.Start building relationships with customers and address their needs.Begin performing basic field service tasks (installing, maintaining, repairing equipment) and document work.Attend team meetings to discuss projects and receive feedback from management.Learn internal processes and systems (inventory, invoicing, scheduling).Within 3 monthsTake initiative in group and independent situations to set up Evolv, the customer, and the company for success.Develop strong relationships with teammates, sales, and customer success managers.Gain strong understanding of technical requirements of Evolv products.Build good rapport with clients and independently resolve 2-5 break fixes.Show readiness for increased responsibilities and complete required administrative tasks (expenses, work orders, RMAs).By the end of the first yearDemonstrate thorough understanding of the Express system and software.Lead 2-4 special event support activities at strategic locations (e.g., sports stadiums and large venues).Independently perform repairs on Express units.Assist in on-the-job training of new personnel and third-party service providers.The Work: What type of work will you be doing?Technical Skills:Product Knowledge: Understanding technical aspects of hardware and software components.Technical Training: Ability to undergo and apply training on products, tools, equipment, and field software.Troubleshooting: Diagnose and resolve hardware and software issues using wiring diagrams, schematics, and diagnostic tools.Equipment Maintenance: Install, maintain, repair, and upgrade equipment for optimal performance.Software Maintenance: Perform scheduled software maintenance and upgrades.Customer Service Skills:Customer Relationship Building: Establish and maintain strong, long-lasting client munication: Excellent verbal and written communication to assess needs and address questions.Customer Training: Train customer employees and security staff to ensure satisfaction with product operation.Operational SkillsProject Management: Manage time to complete work orders on schedule.Administrative Proficiency: Complete tasks such as expenses, work orders, and ventory and Supply Chain Management: Knowledge of internal processes for inventory, invoicing, and scheduling.Soft Skills:Adaptability: Willingness to work nights, weekends, and holidays as needed.Teamwork and Collaboration: Work with customers, operations, engineering, and management as both an independent contributor and team itiative: Take initiative to drive success for the company, the individual, and the terpersonal Relationships: Build strong relationships with teammates, sales, and customer success managers.TravelWillingness to Travel: Up to 50-80% of the time, including to strategic locations and for special events.Location, team, and cultureYou will join the Field Service team, reporting to the Director of Global Services. The team culture emphasizes trust, collaboration, ongoing development through kindness, authenticity, courage, drive, and fun.Location detailsThis role is based in the San Francisco, CA metro area with flexibility for home location. Travel to customer sites is required; approximately 75-85% regional travel. This is primarily a field-based role with a standard Monday–Friday schedule; flexibility is required, including occasional evenings, weekends, and holidays to meet customer demands.Salary and benefitsThe base salary range is $30-$40 per hour plus bonus, equity, and benefits. Salary ranges are determined by role, level, and location. The posted range reflects minimum and maximum targets for new hires across US locations. Your recruiter can share the specific range for your preferred location during the hiring process.Please note compensation details listed reflect the base salary only and do not include bonus, equity, or benefits.BenefitsAt Evolv, we aim to make public spaces safer through innovative security technology. Our values are authenticity, kindness, courage, drive, and fun. We offer competitive benefits that support well-being and personal growth.Our Benefits IncludeEquity as part of total compensationMedical, dental, and vision insuranceFlexible Spending Accounts (FSA)401(k) plan with 2% company matchUnlimited vacation policyQuarterly stipend for perks and benefits that matter to youTution reimbursement to support ongoing learningSubscription to CalmEvolv Technology is an Equal Opportunity Employer. We welcome diversity and make employment decisions without regard to protected characteristics. If you need a reasonable accommodation during the application process, contact . #J-18808-Ljbffr

Created: 2025-09-17