Field Service Manager

OverviewJoin to apply for the Field Service Manager role at Quench USA, Inc.1 week ago Be among the first 25 applicantsThis range is provided by Quench USA, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$80,000.00/yr - $100,000.00/yrAbout Culligan QuenchCulligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit CulliganFounded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan''s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. For more information visit 5CsCulligan as OneCustomers come firstCommitment to InnovationCourage to do what''s rightConsistently deliver exceptional resultsThe PositionWe are seeking a key contributor to join our team as a full time Field Service Manager in our San Francisco, CA market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations, and the capability to provide assistance and guidance to Field Service Technicians (FST).ResponsibilitiesManagement of a team of Field Service TechniciansResponsible for the successful training of new staff in the assigned regionMaintain an exceptional level of customer satisfaction by possessing superior customer management skillsPlumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as neededBalanced management and dependable submissions of reports, paperwork, and correspondences to the Regional Service Director i.e. emails, expenses, payroll, formsSupport the Regional Service Director with new hires, new personnel appointments, administrative tasks, and onboarding processesServe as substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessaryServes as designated manager for all on-call responsibilities in the regionRequirementsVocational technical school diploma/certification preferredExperience with the field work associated with water filtration, water coolers, ice production equipment, coffee, and tea dispensing units strongly preferredPrior management experience, route-based preferredExperience working with power tools, ladders and aerial work platforms exceeding 6-feetOSHA 10-hour certified or be OSHA trained within 3-months of employmentSuperior verbal and written communication skillsProficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)Fluent use of personal digital assistants (i.e. tablets and smartphones)Knowledge of ServiceMax and/or Salesforce a plusValid current driver’s license in good standingAbility to pass a pre-employment drug screenOvernight travel may be requiredEqual Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.Seniority levelNot ApplicableEmployment typeFull-timeJob functionOtherIndustriesRetail Office EquipmentReferrals increase your chances of interviewing at Quench USA, Inc. by 2xWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-09-17