Technical Account Manager

OverviewAssociate Director - ITR Partners | Ascent International GroupTechnical Account Manager | Boston, MA$200K OTE | SaaS | Customer-Facing | Infrastructure ToolingMy team and I at ITR Partners are hiring for a Technical Account Manager in Boston, MA with one of our key SaaS partners delivering modern infrastructure solutions for engineering and security teams.As they expand their US presence, this role will be central to customer success, product adoption, and long-term strategic growth. You’ll be the technical voice in high-value relationships with some of the most forward-thinking engineering teams in the industry.Your ImpactLead onboarding, integration, and enablement for enterprise customersAct as a trusted advisor on observability, cloud-native tooling, and security best practicesTroubleshoot complex technical challenges involving Kubernetes, containers, and data pipelinesPartner with sales to support renewals, expansions, and retention strategiesProvide product feedback based on customer use cases and insightYour BackgroundStrong technical expertise in DevOps, observability, infrastructure, or cloud-native environmentsHands-on experience with tools like Kubernetes, Prometheus, Grafana, or DatadogProven ability to communicate effectively with technical teams and senior stakeholdersExperience leading technical integrations and solving real-world engineering problemsWhy JoinBe a key player in the US growth of a high-performing SaaS companyWork closely with engineering, product, and sales in a customer-first environment$200K OTE plus equity and strong benefitsHybrid role based in Boston (must be commutable to HQ)If you thrive at the intersection of SaaS, observability, and customer-driven problem solving, and love helping teams get the most from modern infrastructure tools, I’d love to hear from you. Reach out directly or apply to learn more.Visa sponsorship is not available for this position.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesSoftware Development and IT Services and IT Consulting #J-18808-Ljbffr

Created: 2025-09-17