Senior Manager, IT Engineering

About UpstartUpstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!The TeamUpstart's IT Engineering team builds and manages the platforms, systems, and tools that power internal productivity, automation, and secure collaboration across the organization. From modern endpoint management to infrastructure-as-code, we architect, scale, and automate foundational systems that enable Upstarters to deliver on our mission.As a Senior Manager of IT Engineering at Upstart, you will lead a talented team responsible for identity management, enterprise automation, endpoint infrastructure, and internal tooling. This role combines technical leadership with strategic execution, focused on building scalable, secure, and user-centric IT systems. You will play a critical role in scaling Upstart's internal technology stack, supporting company growth while reducing risk and enabling seamless employee experiences.This is not just an operational role — it's a strategic opportunity to shape the internal technology foundation of a fast-scaling fintech company. You’ll be part of an organization that values automation, collaboration, and mission-driven impact. If you're ready to build secure, scalable systems that empower thousands of employees and support the future of credit — we’d love to meet you.Position Location - This role is available in the following locations: Remote, San Mateo, Columbus, AustinTime Zone Requirements - This team operates on the East/West Coast time zones.Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; the IT Engineering team meets quarterly for 3-5 consecutive days at a time, but additional travel may be required.How you’ll make an impact:Define and execute the vision for Upstart’s internal IT platforms, services, and engineering capabilitiesLead and mentor a team of IT Engineers across enterprise tooling, automation, endpoint engineering, and identityArchitect and implement scalable, cloud-native infrastructure using Infrastructure as Code (IaC) best practicesDrive automation across IT workflows to reduce manual operations, improve reliability, and increase velocityPartner with cross-functional stakeholders including Security, People, Compliance, and Engineering to ensure IT platforms meet business and compliance needsEnhance observability and incident response within internal platforms to reduce downtime and improve employee experienceManage and report on IT engineering KPIs, driving continuous improvement through data-driven decision-makingEnsure all IT systems and services are secure, resilient, and aligned with Upstart’s risk management strategyChampion a DevOps and SRE-aligned culture within IT, emphasizing scalability, reproducibility, and proactive health monitoringWhat we’re looking for:Minimum requirements:8+ years in IT Engineering, Systems Engineering, or DevOps roles, with 3+ years in engineering leadershipExcellent people management skills with a track record of successfully mentoring, coaching, and getting reports promoted to the next levelProven success scaling enterprise platforms and managing cloud-based infrastructure in a fast-growing organizationDeep technical expertise in IAM platforms (e.g., Okta), MDM tools (e.g., Jamf, BeyondCorp), and SaaS integrationsTechnical background in scripting and automation (e.g., Python) and Infrastructure-as-Code tools like Terraform, CDK, etc., and a willingness to get hands-on to help out the team if necessaryStrong understanding of enterprise security practices, endpoint protection, and complianceHistory of driving architectural decisions and roadmaps across cross-functional teamsExcellent communication skills and ability to influence both technical and non-technical stakeholdersPreferred qualifications:Experience in a high-growth fintech, SaaS, or regulated environmentBackground in observability, ITIL frameworks, or internal developer productivity toolingFamiliarity with AWS, CI/CD pipelines, and KubernetesExperience managing geographically distributed teamsRelevant certifications (e.g., ITIL, Google Workspace Admin, AWS Solutions Architect)#LI-REMOTE#LI-MidSeniorAt Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).United States | Remote - Anticipated Base Salary Range$171,800—$237,800 USDUpstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email ://#J-18808-Ljbffr

Created: 2025-09-17