Technical Support Lead

Join to apply for the Technical Support Lead role at Turing AIJoin to apply for the Technical Support Lead role at Turing AIGet AI-powered advice on this job and more exclusive features.Turing AI is seeking a detail-oriented and motivated Technical Support Lead to join our team. In this full-time role, you will oversee and support our technical support team to ensure efficient problem resolution, maintain high customer satisfaction, and enhance our product support processes. This is an excellent opportunity for someone with strong technical expertise, leadership capabilities, and a passion for customer success. If you have exceptional problem-solving skills, a customer-centric mindset, and the ability to lead a team in a dynamic environment, we’d love to hear from you!Role And ResponsibilitiesAs a Technical Support Lead, you will be the driving force behind our technical support team’s success. Your role combines the expertise of a technical support engineer with leadership responsibilities. Here’s what you’ll be doing:Technical Support:Take ownership of customer-reported issues and ensure their resolutionResearch, diagnose, and troubleshoot software and hardware problems related to video surveillance productsProvide technical assistance via phone and emailManage open support cases within the organization to maintain customer satisfactionCollaborate with internal teams to enhance product performance and meet customer demandsDevelop knowledge base content for customers and future training purposesPerform product inspections, testing, and feature verificationTeam Leadership:Oversee technical support engineers, including scheduling, performance evaluation, and task managementProvide guidance, mentorship, and coaching to team membersCollaborate with other internal teams to enhance overall support effectivenessFoster positive relationships with customers and field teamsAssist with hiring processes, including candidate evaluation and onboardingCommunicate company policies and procedures to team membersAddress grievances and conflicts within the teamManage the ticket handling process for efficient and effective resolutionRespond promptly to day-to-day support needsQualifications And RequirementsEducation:A Bachelor’s degree in a technology-related field is required, with a Master’s degree preferred.Technical Proficiency:Proficient in operating and troubleshooting PCs and networking equipment.General knowledge of dustry Experience:Minimum of 5 years of experience in physical security and video surveillance systemsFamiliarity with VSaaS (Video Surveillance as a Service) is a significant advantage.Small team management experience is a strong advantage.Language Skills:Fluent in spoken and written English.Work Arrangement:This position can be remote.You will be required to work based on the Eastern Time Zone.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Turing AI by 2xSign in to set job alerts for “Technical Support Lead” roles.Senior Manager of Technical Field SupportUser Support Lead and Junior System AdministratorSanta Clara, CA $184,000.00-$311,000.00 2 days agoSunnyvale, CA $105,000.00-$160,000.00 1 week agoAssistant Controller - Growing Manufacturing Company - 100% RemoteSenior Staff Commodity Manager, Graphite & Mechanical ComponentsSoftware Platform Engineering Manager - Ubuntu for Next-Gen SiliconSoftware Engineering Manager - Ubuntu Linux KernelRedwood City, CA $175,000.00-$215,000.00 1 week agoSan Jose, CA $110,000.00-$150,000.00 1 month agoSr. Google Workspace & Collaboration Engineer (Remote)Sunnyvale, CA $95,000.00-$160,000.00 1 week agoMountain View, CA $45.77-$54.93 4 days agoSales Development & Technical SpecialistRedwood City, CA $88,000.00-$124,000.00 1 month agoOracle EBS Financials Functional Analyst (US)Software Architect (Full-Stack-AI, Backend Focus)Account Manager - Seattle, WA or Bay Area, CAWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-09-17