Workforce Technology Engineer (Federal)

1 day ago Be among the first 25 applicantsThis range is provided by Aditi Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$25.00/hr - $27.00/hr$25.00 - $27.00/hr.Payrate: $25.00 - $27.00/hr.Summary:In this role, you will be responsible for supporting our federal employees and ensuring they have the best support experience. You will be part of a globally distributed support team that provides dynamic IT support for our employees. You will also share knowledge with our employees, helping them to use technology to power their productivity as we continue on our Dynamic Work journey. You will be a strong advocate for our employees, learning and understanding their technology challenges and championing change with our technology solutions that makes it easier to get our best work done. Our team is helping to transform the future of work, which isn’t easy but is tremendously fun and rewarding. We work on challenging problems, are data driven, and always focus on the employee experience.This IT Support Engineer will provide frictionless support, share best practices and be a trusted advocate for our internal customers. A successful IT Support Engineer must have a strong understanding of common internet and SaaS applications (browsers, Slack, Google Workspace, Office), hardware (Apple/Windows), mobile phones and devices, networks, virtual desktops and operating systems. The ideal candidate will also have great attention to detail and will be comfortable working in a fast-paced environment. Quick issue resolution and regular proactive maintenance are key to keeping the organization running.Job Duties and Responsibilities:Daily support and triage for our federal employeesProvide in person and remote support to our employees (all worker types and employee levels). Requests will come in a variety of forms such as tickets, walkups, Slack and emailMeet and/or exceed Service Delivery SLAs and CSAT goalsBreak/Fix support as issues are discovered and resolving issues in a timely mannerProactively look for opportunities to increase customer and team productivityEffectively communicate with our customers and stakeholders with empathy and a customer first mindsetCreate knowledge articles and videos to enable our team and customers with technology best practicesInventory and asset management including receiving and building of hardware as well as ongoing management of assets (loaners, redeploying used assets, EOL older assets, loss prevention, etc.)Strive to resolve all employee support interactions on first touch, whenever possible, while proactively and conscientiously balancing competing demands in a fast-paced environmentAssist with onsite projects as assignedWillingness and ability to be onsite as neededAbility to identify potential user issues as larger system or company-wide incidentsBring a positive and fun spirit to the work you do each and every day "REQUIRED Knowledge, Skills, and Abilities:3 years experience with Mac and PC technical support.3 years experience working in a heavily SaaS based environment with responsibility managing user/role based access to systems.2 years supporting VDI solutions (VMware, AWS).Experience with Zoom and Zoom Room support.Flexible for early morning coverage and some late evening support.Experience with high priority escalations and high-pressure situations.Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.Excellent communication skills and customer service attitude.Self-starter with initiative and a high 'figure it out' factor.Proven desire to take ownership of tasks and projects and follow through to completion.Pay Transparency: The typical base pay for this role across the U.S. is: $25.00 - $27.00/hr. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy (policy).Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human based decision making in employment decisions. By applying for this position, you agree to Aditi’s use of AI technology, including calls from an AI Voice Recruiter.#AditiConsultingSeniority levelSeniority levelEntry levelEmployment typeEmployment typeContractJob functionJob functionEngineering and Information TechnologyIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Aditi Consulting by 2xSign in to set job alerts for “Technology Engineer” roles.Washington DC-Baltimore Area 2 months agoMaryland, United States $50,000.00-$120,000.00 3 months agoLaurel, MD $50,000.00-$120,000.00 11 months agoWashington, DC $85.10-$251,000.00 1 week agoColumbia, MD $50,000.00-$120,000.00 11 months agoMaryland, United States $150,000.00-$170,000.00 2 weeks agoWashington, DC $160,000.00-$240,000.00 4 months agoColumbia, MD $80,000.00-$140,000.00 2 months agoChantilly, VA $70,800.00-$237,500.00 13 hours agoWashington, DC $114,000.00-$171,000.00 1 week agoSoftware Engineer Public Sector - New GradWe’re unlocking community knowledge in a new way. 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Created: 2025-09-17