Field Service Technician II - SFO $5,000 Sign-on Bonus

Overview Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement. At Smiths Group plc, we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions. We are a FTSE100, global business with around 14,600 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation. Our values are integrity, respect, ownership, customer focus and passion. Summary of essential functions This position requires daily travel to locations in and around the San Francisco area, including the airport. Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow-up calls with the customer to ensure satisfaction of work. Responsible for meeting daily service repair needs and driving customer satisfaction Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers Installs, repairs and maintains equipment in the field; provides customer training as required Must be able to respond to emergency and non-scheduled calls for service within established response time goals Completes all scheduled maintenance within required deadlines. Documents all inspections, maintenance, repair work and submits paperwork in a timely basis Order, install, and return parts and manages repair parts cycle time Maintains an accurate inventory of parts and tools Maintains currency on all technical certifications Reviews all logs for open issues and prepares formal reports to customers as necessary Participates in Service Sales opportunities and assists with promoting and implementing revenue programs Looks to senior level FSTs for knowledge growth and support when needed Ensures that tools and test equipment are properly maintained and calibrated Assesses product/equipment performance based on field support data; recommends modifications or improvements Seeks to provide technical support to customers and other service professionals as required May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies Maintains clear and concise business communication proficiency, both oral and written Establishes and maintains a close relationship with senior level FSTs and Product Managers to support customer needs and current technical trends Exercises every available measure to control and minimize costs while maximizing revenue Submit expenses, time cards and other administrative tasks within specified timelines Travel, overtime and work hours other than Monday-Friday may be required Comply with and ensure department compliance with Company health, safety and environmental policies Comply with all applicable U.S. export control and security regulations Other duties as required Qualifications Education/Training: Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical) / Military Training (electrical, mechanical, electronics). Equivalence through work and life experience of more than 3 years in a related electrical or mechanical field service role is acceptable. Computer literacy; competency in MS Office Suite and aptitude for learning specialized software programs. Experience: Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. Knowledge/Skills: Excellent communications skills with a strong customer focus and teamwork mindset. Must be responsive to all customer issues and willing to travel on short notice. Supervises: Supervision is not a primary responsibility, but on occasion supervision of others on a project basis may be required. Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation. This position may require a U.S. Personal Security Clearance. Other requirements: Excellent organizational, communication, interpersonal skills with the ability to multitask Excellent customer service skills and ability to handle stressful situations Self-motivated, reliable and accountable Excellent telephone skills Must be able to lift/carry 80 lbs Must be able to operate carts, hoists, davit cranes, pallet jacks or other devices as defined in manuals and documentation Job requires full body mobility Must be able to work safely in varied environments and around dangerous industrial equipment Work Environment Work is typically at customer locations such as airports, correctional facilities, courthouses, cruise ships or other sites as required. Compliance: SDI is a Federal Contractor and a drug-free workplace. Applicants may be required to submit to a drug test prior to employment and during employment, as permitted by law. Additional Information We offer – Join us and we’ll help build your career with training and opportunities for growth across the business, locally and globally. We provide an inclusive environment with strong leadership and a focus on safety and wellbeing, plus a range of benefits to support health, wellbeing, finances and lifestyle. Compensation – The compensation for this position ranges from $49,860.00 - 116,340.00 per year and may vary by location, skills, knowledge, and experience. The package may include discretionary incentive opportunities. Smiths Detection provides comprehensive benefits including healthcare, 401K, holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply. All qualified applicants will receive consideration without regard to protected veteran status or any other legally protected characteristic. If you require a reasonable accommodation to search for a job opening or submit an online application, please email or call toll-free 877-703-1029. This contact is provided to assist disabled job seekers and is not for general inquiries. Smiths Detection participates in the Electronic Employment Verification Program. #SDNA We are an inclusive company with values grounded in equality and ethics. All qualified applicants will receive equal consideration for employment regardless of protected characteristics. Do not pay to secure a job or interview. Apply through the official Careers site. #J-18808-Ljbffr

Created: 2025-09-17