Service Engineer

OverviewJoin to apply for the Service Engineer role at IBA Proton TherapyGeneral MissionResponsible for operating and maintaining the equipment that is essential to the Proton Therapy System (PTS), troubleshooting equipment issues, performing routine preventative maintenance, conducting system inspections, and communicating the system's status to leadership and other stakeholders, support hardware and software testing, and be involved in all phases of PTS maintenance, including unit testing, integration testing, validation testing, and other site-related activities, which affect global operations.Challenges we trust you withResponsibilitiesMaintain and deploy the Proton Therapy System (PTS) for various customer needs, including but not limited to: QA, Development, Software/Hardware Testing, Troubleshooting, and Experimentation.Troubleshoot PTS equipment including electrical, mechanical, and software problems.Perform maintenance of the PTS including routine preventative maintenance, system upgrades, and corrective maintenance as necessary.Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees.Provide support to PTS Hardware and Software testing.Support daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL) in accordance with site policies.Maintain adequate records as defined by the customer and Site Manager in accordance with company QA and FDA regulations.Support the PTS in all phases, including unit testing, integration testing, validation testing, and other site-related activities as defined by the Site Manager and STL.Coach and support new hires and peers in a career progression path.Perform other related duties as required and assigned.What we valueYou have: B.S. in Engineering, Physics or other applicable field, or a High School diploma or Associate’s Degree with 3+ years of relevant work experience, such as hands-on electrical, mechanical system repair, troubleshooting, maintenance of large integrated systems.3+ years' experience in electrical/mechanical system repair, troubleshooting, maintenance of large integrated systems.Candidate should have experience in several of the following: Cyclotrons, Electronics, Mechanical Systems, Software Analysis, X-Ray Systems, Positioning Equipment, Cooling Systems, Vacuum Systems, PLCs (Siemens), Regulation Loops, Drivers, Sensors, Electric Motors, Radars, High Voltage Equipment, Power Supplies, Proton Therapy Systems, etc.Solid general knowledge of/experience with MS Suite: Excel, Word, Access, Outlook, Teams, etc.Knowledge of local EHS (Environment, Health, and Safety) regulations.Basic knowledge of LINUX systems, SAP, Siemens Step 7, and Service Max is a plus.Experience in LEAN maintenance and Computerized Maintenance Management Systems (CMMS) is a plus.And you also areMission oriented, driven by what is possible to protect, enhance and save the lives of the patient we serve.Customer service oriented, with a solution-oriented mindset (listen and seek to understand).A team player with strong interpersonal skills and the ability to collegially collaborate across teams.Thoughtful, driven, proactive, and hands-on individual.Able to follow rules, regulations, and be able to deliver on strict deadlines.Willing to travel during the training period (+/- 2 months), and as needed for career development and additional specialized training.A flexible person, willing to work in rotating shift work, and occasional pensation And BenefitsThe approximate annual base salary range for this position is provided below. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevant education or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, and benefits.Approximate Range$79,700 – 105,300 USDIBA is committed to recognizing your dedication and contributions to our company's success while upholding the standards of a B Corp and living by our values. We provide benefit plans that reward your hard work and offer you and your family comprehensive and affordable financial, health, and wellness protection.Foundational Benefits paid for 100% by IBA:Basic Life insurance (1x annual pay)Accidental Death & Dismemberment Insurance (1x annual pay)Short Term Disability (80% of pay)Long Term Disability (60% of pay)Medical Insurance premium subsidy for each of the 3 available optionsWellness Program cash incentives (up to $500/year)Annual contribution to Health Savings or Health Reimbursement AccountsDental Insurance premium subsidyVision Insurance premium subsidy4% 401(k) Plan matchProfit Sharing Plan10 weeks 100% paid Parental Leave (Mothers and Fathers)7 personal days annually10 days of PTO in first yearEmergency Travel ServicesEmployee Assistance PlanTuition Reimbursement ProgramProfessional growth education programsAbove and Beyond Reward ProgramJob referral rewardsAdditional benefits available:Voluntary Life InsuranceVoluntary Spousal Life InsurancePre-paid Legal ServicesHealth Savings AccountHealth Care Flexible Spending AccountDependent Care Flexible Spending AccountAbout IBAIBA is a listed company, headquartered in Belgium, and employs 1800 people across the globe mobilizing their skills and passion to Protect, Enhance and Save lives. We develop, manufacture and support innovative equipment and software solutions for diagnostic, cancer treatment, and industrial applications. We are the worldwide technology leader in the field of Proton Therapy. Our core particle accelerators knowledge is unparalleled, with 100,000 patients treated on our proton therapy solutions and over 550 accelerators in operation globally. Our Four business lines are next generation Proton Therapy technologies, Radiopharmaceuticals, Dosimetry, and particle accelerators for the Industrial and medical world.Join us. If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and giving your career a new meaning. #J-18808-Ljbffr

Created: 2025-09-17