Account Director- Public Safety

OverviewVector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning management, continuing education (CE), compliance, workforce scheduling, safety management, and more.Our mission is to empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions.RoleVector Solutions is seeking an Account Director for our strategic accounts team. Account Directors have ultimate accountability for the strategic planning, retention, and growth of our key accounts. They are responsible for creating a customized account strategy aligned with the needs and opportunities of the customer. Strategies leverage customer and industry knowledge and insight, and include value creation and delivery, risk mitigation, growth via cross- and upsells, and renewals. Account Directors consultant with and align Customer Success Managers, Account Executives, and other resources to execute account strategies. They build strong customer relationships and develop new relationships with senior and executive leadership to build awareness and loyalty to ensure retention and drive growth. They are self-motivated, operate with autonomy, are exceptional communicators and collaborators, and are professionally curious and driven to excel.ResponsibilitiesDevelop industry expertise within the assigned client base to stay updated on industry trends, competitors, and market dynamics to anticipate potential threats and opportunities.Develop strong knowledge of Vector Solutions products and services to align appropriate solutions to meet the specific needs of each client.Leverage industry, product, and subject matter expertise to create and execute account strategies designed to deliver or reinforce value, uncover and mitigate risk, and drive growth and expansion within the book of anize and manage cross-functional teams or efforts to ensure a successful customer experience and lifecycle on all aspects, from Implementation to Renewal.Serve as primary contact for influencers, decision makers, and leaders in the book of business.Coordinate regular business reviews to define and achieve success against customer goals.Delegate tactical tasks and issues to appropriate account team members.Serve as the internal voice of the customer to be a liaison between the book of business, the sector's broader customer base, and internal technical teams to drive action that contributes to overall customer satisfaction, retention, and upsell.Identify and act on potential areas for new revenue generation.Provide a consultative sales approach through an extended sales cycle.May conduct product demos that focus on potential solutions for clients.Partner with or delegate sales cycles to Account Executives based on size, complexity, and expertise.Confirm, negotiate, and secure renewals with a focus on growth.Create and manage a pipeline and forecast of open renewals and growth opportunities.Consistently meet or exceed net retention and open renewal goals as set by management.RequirementsAbility to perform in a self-managed environmentExcellent interpersonal skills needed to develop strong business relationships with clients.Proficient in Microsoft Office suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software.Confidence in presenting new ideas to clients and high-level executives.Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.Excellent communication skills verbal and written in addition to presentation skills.Strong work ethic and ability to work independently with minimal supervision.Excellent organizational skills.Ability to adapt to new conditions, assignments, and deadlines.Excellent time management, goal setting and prioritization capability.Thrives working in a fast-paced, team environment.Able to travel up to 30% of the time to assist customers when needed.Bachelor's degree in a related field preferred.3-5 years of experience in a customer-facing, service-oriented position focusing on relationship management.Experience in Law or Fire preferred.What You Can Expect From UsFriendly, open, and casual work environmentComprehensive benefits package effective the first of the month after hireMatching 401(k) retirement planHealthy work-life balance with flexible work arrangements and generous time offGenerous referral incentive programTuition Reimbursement ProgramPet InsuranceOnePass Gym/Wellness Discount ProgramCalm Health-Employee MembershipCompany social eventsEmployee Resource GroupsPhilanthropic opportunitiesWhat We ValueTeamwork - Above all, we are a team. We give and value feedback, support each other, respect each other and work together to accomplish our goals and serve our customers.Customers First - Our customers/' success is our success. We work to earn trust and always deliver on our commitments.Make a Difference - It/'s not a job, it/'s a calling. We are passionate about our mission and clusiveness - Uniqueness is powerful. We support respect, belonging, and a variety of perspectives.Act Now - We act with urgency. The best time to get something important done is now.Curiosity - We love a good challenge. We are scrappy, ask questions, learn from mistakes, and grow.Ownership - We own the outcome and don/'t pass the buck. We hold ourselves accountable and manage resources responsibly.Vector Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, race, color, religion, national origin, age, pregnancy, disability, genetic information, or status as a protected veteran.SalarySalary Description: 65K-70K + Variable #J-18808-Ljbffr

Created: 2025-09-17