Account Manager - Employee Benefits

Who We Are:NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: Function: This is a full time exempt position. Responsibilities include service and claims resolution, HR assistance, benefits administration support, implementation and contract review, communications, compliance expertise, and vendor accountability for performance standards. Along with Client Management staff, Account Manager has documentation responsibilities to include maintaining Salesforce service cases, updating checklists and client files, and communicating to clients regularly on outstanding issues.Essential Core Duties and Responsibilities:Vendor Liaison for clientsResponsible for maintaining outstanding checklists and renewal timelinesProblem-resolution for ongoing or escalated issuesResponsible for running carrier reports where applicable, or ordering monthly reporting directly from the carrierResponsible for negotiating with vendors to provide competitive quotes. Provide contract review, comparisons and recommendations for renewals by established deadlinesProactive customer service and HR supportMaintain internal files and databases with all client dataImplementation and compliance supportProficient in completing fully insured NFP renewal packageAssist and organize the onboarding process for all new business cases and new business lines on designated accountsExperienced in Voluntary Benefits, Work Site Products and Enrollment/Eligibility Options for Clients to include Benefits Administration SystemsProficient in carrier alternatives, products and systemsAttendance at weekly Health and Welfare meetings, planning sessions and NFP-Sponsored eventsDesired Skills:Exceptional written, oral, interpersonal communication skillsAdvanced MS Office skills, to include excel, word, power pointStrong client development and relationship building skillsAbility to work both independently and within a team environmentExceptional attention to detail and time management skillsStrong aptitude for organization and prioritizationDesire to work in a fast-paced environment with flexibility in duties and responsibilitiesDesired Qualifications: 5 years’ experience in Employee Benefits Administration. Bachelor Degree preferred. Licensing/Certifications: Health & Life Insurance LicenseWhat We Offer:We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $50,000– $80,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.NFP and You... Better Together!NFP is an inclusive Equal Employment Opportunity employer.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

Created: 2025-09-17