Heroku Business Consultant

Join to apply for the Heroku Business Consultant role at SalesforceJoin to apply for the Heroku Business Consultant role at SalesforceTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.About SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.The Heroku Business Consultant Team has an opening for an extremely talented Business Consultant. This individual will have responsibility for assisting with incoming customer inquiries, assigned accounts and renewals. The Business Consultant will have a track record in translating complex technical issues into tangible solutions. Collaboration with our customers and aligned Account teams is a primary responsibility, demonstrating comprehensive knowledge of Heroku. You will forge relationships with your customers, develop a deep technical understanding of their Heroku & Salesforce implementation, share technical best practices, and manage the customer’s expectations and communications.Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by knowing their top business goals and prioritiesHelp customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Salesforce relating to the Platform product suiteAttain Trusted Advisor status with both key business and technical decision-makersWork seamlessly with internal cross-functional teams to drive solution success for customers, including technical product enablement (roadmaps, features, etc)The Heroku Business Consultant team is a diverse group of individuals who are passionate about our jobs, thrive in ever-changing environments, and find joy in the success of customers and stakeholders, both internal and external.Experience/Skills RequiredBA/BS Degree (or equivalent)Experience deploying applications on Heroku6+ years of relevant work experience in one or more of the following: Technical Sales, Technology Consulting, Customer Success, Technology Solutions Development, Technical and/or Solutions ArchitectureDemonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levelAbility to prioritize, multi-task, and perform effectively under pressureAptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical featuresKnowledge of the software development process and of software design methodologiesExperience/Skills DesiredThorough familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy)Consultative selling, deep understanding of driving discovery cycles to identify customer business and technical requirementsAbility to thrive in an agile/dynamic environment and role, often working independently to achieve customer successAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. The policy applies to current and prospective employees regardless of race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. Compensation and benefits vary by location and role. Salesforce offers benefits including time off, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchase program. More details about company benefits can be found at: New York-based roles, the base salary range is $121,030 to $192,360. For Massachusetts-based roles, the base salary range is $109,970 to $192,360.Seniority levelNot ApplicableEmployment typeFull-timeJob functionConsulting, Information Technology, and SalesIndustries: Software Development, IT Services and IT Consulting, and Technology, Information and Internet #J-18808-Ljbffr

Created: 2025-09-17