Consulting Director

1 month ago Be among the first 25 applicantsWhat You'll DoBuild 1:1 relationships with consultants, providing guidance and mentorshipDrive career development discussions with direct reports on a quarterly basisBe the go-to person for escalations related to people and partnering with Client Partners for escalations related to accounts, working to resolve challenges quicklyManage time-off requests and timesheet approvalsContribute to the knowledge management tool, ensuring best practices are sharedServe as an Associate Principal Business Strategist or Solution Architect for assigned accounts, driving strategy and delivering measurable impactLead discovery, solutioning, and change management to help clients achieve their goalsUse your expertise in Braze and adjacent platforms (CDPs, data warehouses, middleware) to craft best-in-class solutionsManage multiple accounts simultaneously, ensuring timely, high-quality executionStep into complex accounts and escalations to troubleshoot and lead solutionsIdentify opportunities within existing accounts and guide the team to proactively drive new workSupport the operations team in staffing by regularly maintaining team staffing notes and participating in staffing meetings as neededLead or co-lead office hours sessions to drive team knowledge sharingOccasionally travel, up to 20% to various locations within the United States as requiredPerform additional duties as assigned and neededWhat Success Looks Like In This Role?You consistently achieve the target of billable hours per quarter while effectively managing up to 20 direct reportsYour team members show measurable growth in skills and performance under your guidanceYou provide ongoing support for your team around client support, workload balance, planning for PTO, among other areasYou proactively and consistently provide feedback to your team members, ensuring they have the guidance and support needed to succeedYou successfully contribute to assigned client accounts in an Associate Principal capacityYou proactively identify and develop new work opportunities within existing clientsYou contribute meaningfully to Stitch's knowledge base and internal processesYou maintain relevant certifications and technical expertise in Braze and adjacent platformsYou partner with internal and external external teams to effectively drive success for the teamRequirementsA minimum of 5 years of hands-on experience with marketing technology and customer engagement implementationsA minimum of 3 years of direct people management experienceAvailability travel around 20% to various locations. This includes travel to our Indianapolis headquarters during onboarding and occasional travel to client sitesProven experience concurrently leading multiple account teams through various phases of the project lifecycle, including requirements definition, risk analysis, customization, testing, training, and rolloutAbility to adapt and consult on areas or new technologies that may be unfamiliar to you, embracing challenges with enthusiasm and curiosityProven ability to track and report account progress, risks, and issues, proactively identifying and addressing roadblocks and obstacles to ensure account successConfidence in conveying complex ideas and technical concepts clearly and concisely to both technical and non-technical stakeholdersStrong prioritization and time management skills, thriving in a deadline-driven environmentAbility to articulate marketing technology best practices and translate them into practical implementation recommendationsBenefitsFlexible PTO policyMedical, dental, vision, and life insuranceMonthly tech stipendPaid parental leavePaid bereavement leaveMental well-being supportIn-person onboarding experience during your first week at our HQ in Indianapolis, IndianaSeniority level: DirectorEmployment type: Full-timeJob function: ConsultingIndustries: IT Services and IT Consulting #J-18808-Ljbffr

Created: 2025-09-17