Solution Consultant, Commercial Communities Central/...

Solution Consultant, Commercial Communities Central/Midwest ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. ID.me’s technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider. ID.me is committed to “No Identity Left Behind.” Senior Solution Consultant - Commercial Communities West (Northern CA, or midwest) — ID.me simplifies how individuals prove and share their identities online. The ID.me secure digital identity network has over 100 million members, with over 70,000 individuals joining daily. It also partners with over 30 states, multiple federal agencies, and over 500 name-brand retailers. We are looking for Solution Consultants to support our commercial communities customers. Solution Consultants at ID.me are technical and product experts in the presales process, collaborating with sales teams to deliver product demonstrations, respond to technical proposals, lead integration design, and create documentation and architecture diagrams. You will understand customer challenges and provide structured advice using ID.me’s technology. This role is highly technical and involves direct customer interactions. In the rapidly evolving digital identity market, you must understand ID.me’s architecture and capabilities while applying business insights to solve customer problems. Our mission is to give users something invaluable: their time. Solution Consultants at ID.me help people access services online more efficiently. Candidates must be located in the Midwest near a major Midwest metro or Mountain View, CA and this will be a hybrid on-site position with occasional travel. Responsibilities of the Solution Consultant Leverage technical expertise with APIs, federated protocols, and state agency customer environments to drive sales strategy and success Diagnose and document customer technical and business requirements Design and configure solutions that address customers' unique needs and offer the most value from ID.me's products Develop and configure demos that position differentiated solutions Quantify the business and technical value of ID.me in solving customer problems Execute Proofs of Concept with complex use cases and integrations Write accurate and compelling RFP content that positions a unique ID.me solution Craft reusable technical content such as whitepapers, playbooks, and how-tos Develop and maintain relationships with the technical representative(s) at the customer Mentor teammates and share technical expertise and industry knowledge Distill, prioritize, and communicate product feedback to internal teams Present at marketing events, trade shows, and user conferences Impact You Will Make Collaborate closely with GTM teams as the go-to ID.me product expert to drive successful customer engagements Gain a deep understanding of all aspects of the ID.me platform to communicate the technology to users of varying technical expertise Facilitate a seamless transition through each stage of the customer lifecycle, ensuring continued success and adoption of new products with existing customers Partner with the sales team to help customers fully grasp the potential of the ID.me solution, aligning it with their business needs Identify and propose turnkey solutions while coordinating with Product Management for potential outsourced enhancements Support sales by leading proof of concepts (POCs) that showcase complex use cases and the value of ID.me’s platform Distill customer and solutions team feedback into actionable insights for Product Management, Engineering, and Sales teams Develop technical solutions for customers to address complex use cases, ensuring scalability and efficiency Define the specifications for how solutions are designed, managed, and delivered to customers Identify the most effective technology solutions to address customer challenges, bridging technical needs with business goals Articulate complex technical concepts clearly to stakeholders, often on the fly Communicate the architecture, behavior, and characteristics of software solutions to ensure alignment with customer objectives Required Qualifications of the Solution Consultant Passionate about delivering value to customers; at least 3 years' experience in a hands-on, technical customer-facing role (e.g., consulting, technical support, or solution engineering) Experience working (preferably in a sales capacity) for Government customers or E-commerce/Marketing solutions is highly preferred Strong understanding and hands-on experience with REST APIs Proficiency in at least one standard network security protocol (e.g., OAuth 2.0, SAML 2.0, OpenID Connect, Bearer Token Authentication) Strong technical presentation, communication, and problem-solving skills Hands-on expertise in one or more of the following areas: Identity and Access Management (IAM) platforms; Identity Verification Technical bootcamp experience is highly preferredConfident in presenting and sharing technical knowledge with senior stakeholders Knowledge of the complete software development lifecycle (SDLC) and associated best practices Experience with modern software development methodologies, DevOps practices, and associated technologies Practical experience with REST APIs and related technologies in real-world scenarios Ability to quickly learn and apply knowledge of the ID.me platform and solutions Pay ranges reflect OTE. Compensation packages are a 70/30 split between base/commission, with commissions paid quarterly. The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts, life insurance, 401(k) with company match, parental leave, unlimited PTO subject to policy, holidays, disability insurance, and other benefits. ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect. ID.me is an equal opportunity employer. ID.me participates in E-Verify. Apply for this job Interested in building your career at ID.me? This section previously included an application form. For the purpose of this refined description, the content has been omitted to maintain a clean, accessible format. To receive future opportunities, consider creating a Job Alert. Voluntary Self-Identification and related details are available as part of ID.me’s equal employment opportunity program and are not required to apply for this role. #J-18808-Ljbffr

Created: 2025-09-17