Consultant / Senior Tier 2 Enginner

Overview The Consultant / Senior Tier 2 Engineer plays a critical role within PCG Systems, providing expert-level support, consulting, and project leadership. This candidate will be an authority on Networking, Microsoft Infrastructure, Azure Infrastructure, Fortinet hardware, and best practices security. They will also serve as a Technical Account Manager for key clients, a mentor to junior staff, and a technical advisor for strategic projects. Looking for someone looking to grow into a Tier 3 role. Job Details Location: Denver/Metro Area (On-site - As needed / Hybrid) Job Type: Full-Time Salary Range: $60,000 – $75,000 per year (Plus lucrative bonus program) About PCG Systems PCG Systems is a dynamic Managed IT Services Provider delivering world-class technology solutions to businesses. We empower our clients through innovative IT strategies, robust cybersecurity frameworks, and cutting-edge cloud technologies. Join our team of industry experts and make a lasting impact in a fast-paced, client-focused environment. Key Responsibilities Architect, implement, and support advanced Networking solutions, including switching, routing, and wireless infrastructure. Manage and optimize Microsoft Infrastructure (AD, Group Policy, Exchange, and Hyper-V environments). Design and deploy Azure Infrastructure solutions (IaaS, PaaS, and hybrid environments). Configure, maintain, and troubleshoot Fortinet firewalls and security appliances. Proactively monitor, assess, and enhance client security postures, including vulnerability management, endpoint protection, and incident response. Act as the primary Technical Account Manager for assigned clients, ensuring IT strategies align with business objectives. Conduct regular business reviews with clients, providing insights into system performance, potential risks, and improvement opportunities. Build strong relationships with client stakeholders, gaining a deep understanding of their business needs and goals. Coordinate with internal teams to ensure timely resolution of client issues and proactive delivery of services. Lead multi-phase client projects such as migrations, infrastructure upgrades, and advanced security deployments. Serve as a technical advisor to clients, helping align technology strategies with business goals. Coordinate with stakeholders to deliver projects on time and within budget. Resolve Tier 2 escalations across all technical disciplines. Troubleshoot complex environments and root-cause critical system issues. Guide Tier 1 staff in troubleshooting and skill development. Collaborate with account managers to identify opportunities for enhanced client service. Required Qualifications Minimum 5+ years in an MSP. Proven experience managing enterprise-level Networking and Microsoft Infrastructure environments. Hands-on experience with Azure cloud deployments and management. Advanced configuration and management of Fortinet appliances (firewalls, switches, and SD-WAN). Experience in Technical Account Management, with a proven ability to build client relationships and align IT with business objectives. Technical Proficiency Expert-level knowledge of Active Directory, DNS, DHCP, and Microsoft 365. Deep understanding of networking protocols (TCP/IP, VLANs, BGP, OSPF). Strong grasp of cybersecurity best practices (firewalls, SIEMs, MFA, EDR). Experience with backup and disaster recovery solutions (Veeam, Datto, or similar). Certifications Microsoft Certified: Azure Solutions Architect Expert Fortinet NSE 4 or higher Cisco CCNP or equivalent networking certification CompTIA Security+ or CISSP Core Competencies Exceptional problem-solving skills and attention to detail. Strong written and verbal communication skills for client interactions. Leadership ability with a passion for mentorship and team collaboration. Ability to manage multiple priorities in a high-paced environment. Proven ability to develop and maintain strong client relationships through proactive communication and strategic planning. Competitive salary and lucrative bonus/profit sharing structure. Health, dental, and vision insurance. Paid time off, Holidays, and flexible work schedule. 401(k) with company match If you're ready to take on a leadership role within an innovative and collaborative environment, PCG Systems wants to hear from you! Join us and shape the future of IT solutions. #J-18808-Ljbffr

Created: 2025-09-17