Director, Workers' Compensation Claims

Director, Workers' Compensation Claims role at ICW Group ICW Group is hiring team members who are ready to use their skills, curiosity, and drive to transform the insurance carrier space. We are headquartered in San Diego with regional offices across the United States and have been named a Top 50 performing P&C organization for ten consecutive years. We are committed to creating the best insurance experience and making our internal and external communities better every day. Job Summary The Director, Workers’ Compensation Claims, leads assigned branches, overseeing claims handling strategies, compliance, and team performance with a focus on either California or multiple states. This role drives continuous improvement, delivers cost-effective outcomes, and ensures exceptional service for policyholders and injured workers. The Director also influences ICW Group’s reputation as a trusted, high-performing carrier. Responsibilities Leads branch managers to ensure fair, timely, and cost-effective claim resolutions Establishes and maintains compliance with all state regulations and company policies Works with branch managers to set the department’s strategy and philosophy of claims handling Ensures compliance with state regulations through audits, loss reporting, and client retention through excellent service Directs branch managers to proactively and fairly process claims to achieve the best possible results with an acceptable closing ratio Approves reserves and settlements based on data and authority guidelines; provides rationale when reserves exceed approval limits Oversees strategy for litigated claims, reserve practices, and planning for claim closure Operational Excellence Drives continuous improvement in processes, technology, and customer service Identifies resources and training needs; adjusts staffing based on claim volumes and outcomes Manages department budget, technology, workload, and customer requests Ensures claims quality and profitability while adhering to Company guidelines and risk metrics for assigned branches Stakeholder Engagement Collaborates cross-functionally with Underwriting, Risk Management, Actuarial, IT, and Finance to align strategies and achieve enterprise goals Team Leadership Acts as a subject matter expert for workers’ compensation, supporting claims managers in resolving complex issues Attracts, motivates, develops, and retains talent through effective hiring, recognition, coaching, and training Ensures claims managers provide orientation and coaching for new team members Fosters continuous learning and challenges the status quo Manages budgets, staffing, and resources to meet department goals Qualifications & Skills Bachelor’s degree (or equivalent); advanced degree preferred 12–15+ years of claims leadership experience, with at least 5 years managing leaders Expertise in California or multi-state workers’ compensation laws and operations depending on assigned branches Adjuster Certification of Workers’ Compensation may be required depending on Branch and/or State Proven ability to lead, coach, and mentor technical claims managers and professionals Strong communication, time management, problem-solving, and collaboration skills We are currently not offering employment sponsorship for this opportunity. Compensation & Benefits The current salary range is $137,617.39 to $232,082.34, exclusive of fringe benefits and potential bonuses. Final base salary will be determined by factors including experience, education, location, and equivalence of work. Why Join ICW Group? Challenging work and the opportunity to make a difference You will have a voice and a sense of belonging Competitive benefits including medical, dental, vision, and 401(k) with company match Bonus potential for all positions PTO accrual and paid holidays ICW Group is an Equal Opportunity Employer. ICW Group is committed to creating a diverse environment and will not discriminate on race, color, religion, national origin, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. #J-18808-Ljbffr

Created: 2025-09-17