Onsite Lead Consultant

OverviewOnsite Lead Consultant role at FedEx OfficeThe Lead Consultant is knowledgeable in all areas of the store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues.General Duties And ResponsibilitiesDemonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customersManages production flow to ensure all production orders are done right and on timeTakes customer orders, provides pricing information, performs consultative selling to customers, and recommends FedEx Office products and services; tracks and logs all production jobsTakes lead responsibility for digital imaging, scheduling and running black and white or color production on full-service orders, including finishing services and large job managementSets up complex orders and performs multiple tasks at the same timeEnsures quality during and after the production processEnsures communication among shiftsCoordinates pick-up and delivery of customer ordersMay provide leadership to team members on an assigned shiftAssists in the training of store team membersCollates, sorts and organizes customer ordersOperates the Point of Sale terminal (POS), handles financial transactions and makes changeCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank depositsFollows instructions of supervisors and assists other team members in performing store functionsFollows FedEx Office standard operating procedures and adheres to legal, HR, safety and security policies and proceduresProvides secondary coordination of all shipping related services and activities, including determining appropriate shipping methods and informing customers of products, services, routes, and ratesProvides packaging services and information about company products and services; maintains inventory of shipping suppliesAssembles parcels and prepares goods for shipping by wrapping items, weighing packages, and affixing labelsPerforms other duties as needed or requiredMinimum Qualifications And RequirementsHigh school diploma or equivalent2+ years of specialized experienceExcellent verbal and written communication skillsEssential FunctionsAbility to stand during entire shift, excluding meal and rest periodsAbility to move and lift up to 55 poundsAbility to bend/twist at the waist and kneesAbility to communicate effectively with customers, vendors, and team membersAbility to work in a fast-paced environment under pressureAbility to maintain attention and concentration for extended periodsAbility to work with minimal supervisionRegular attendance and ability to report to a designated location as requiredPreferred QualificationsPay TransparencyFedEx Office is an Equal Opportunity Employer including, Veterans and Disability.Know Your Rights and Pay TransparencyKnow Your RightsPay TransparencyFedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including during the application and hiring process if requested. Applicants who require accommodations should email Office will consider all qualified applicants, including those with criminal histories, in accordance with applicable state and local laws. The availability of a criminal record is not an automatic barrier to employment and will be considered on a case-by-case basis.For more information, click here. #J-18808-Ljbffr

Created: 2025-09-17