Senior Manager, Data & AI Advisory

Boston, Massachusetts, United States; Charlottesville, Virginia, United States; Columbus, Ohio, United States; Durham, North Carolina, United States; Remote, USWho We AreWelcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.Location and FlexibilityOur Senior Manager is an integral part of our Data & AI Advisory team at WillowTree. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S.The OpportunityWe are seeking a Senior Manager, Data & AI Advisory with a rare blend of strategic vision and hands-on implementation expertise across Master Data Management (MDM), data quality, business rules engines, and AI-enabled governance tools.This senior-level role is ideal for someone who not only understands how toassess and architect governance strategies, but who has also led real-world implementations of enterprise MDM platforms, designed and deployed data quality rules, and configured business rule engines to support stewardship and compliance. You’ll also bring a forward-thinking view on how AI is transforming data governance—from automated policy enforcement to intelligent data classification.You’ll serve as both advisor and implementer—guiding clients from assessment to rollout, and ensuring governance initiatives move beyond strategy decks into operational reality.ResponsibilitiesGovernance Strategy and ExecutionLead end-to-end delivery of data governance initiatives, from current-state assessment through to design, configuration, and deployment of MDM and data quality solutionsMDM Implementation:Define and implement MDM architectures across domains (customer, product, location, etc.), including match/merge logic, survivorship rules, golden record management, and integration with source/consumer systemsBusiness Rules Engine ConfigurationDesign and deploy rule sets for validation, standardization, hierarchy management, and workflow automation, leveraging built-in rule engines within platformsData Quality DeploymentDevelop and implement data quality rules for profiling, cleansing, anomaly detection, and monitoringEstablish automated quality dashboards and KPIs to track improvement over timePlatform and Vendor Leadership:Lead platform evaluations and tool selection processes for MDM, data quality, cataloging, and AI-enhanced governanceAlign recommendations with enterprise architecture, scalability, and budgetAI-Enabled GovernanceIntegrate AI and ML models into governance workflows, such as entity resolution, metadata inference, data tagging, and intelligent stewardship workflowsRoadmap and Rollout PlanningDefine phased implementation plans that include pilot domains, business alignment, change management, and success metrics for rolloutStakeholder Leadership:Engage senior business and technical leaders to align implementation efforts with enterprise data goalsProvide governance guidance during data modernization and platform migration programsQualifications5+ years of experience in data governance, MDM, and enterprise data implementationsDemonstrated success leading and executing MDM implementations—from platform configuration to go-live supportHands-on experience with MDM tools (e.g., Informatica MDM, Reltio, Ataccama, Semarchy), data quality platforms, and rules enginesStrong understanding of data stewardship, governance operating models, and policy enforcementPractical knowledge of AI’s role in data governance, including enrichment, classification, and automationExperience defining and deploying business rules frameworks for validation, matching, and standardizationStrong grasp of data integration patterns, APIs, and architecture required to embed governance tools across ecosystemsEffective communicator with a proven ability to lead cross-functional implementation teams and deliver results in complex enterprise environmentsFamiliarity with regulatory requirements and data privacy laws (e.g., FOIP, GDPR, HIPAA) as they relate to master and reference dataBonus PointsExperience in regulated or public sector environmentsExposure to AI governance frameworks or Responsible AI programsWorking knowledge of data catalogs, data lineage, and metadata management toolsFamiliarity with data mesh or data fabric patterns and hybrid cloud governance modelsEqual Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.What We'll OfferIn addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)Life & Disability Insurance401K matchingFlexible paid time off & paid company holidaysEmployee Share Purchase PlanEmployee Assistance Program (EAP)And more!*Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.USA Pay Range$150,000 - $175,000 USDCreate a Job AlertInterested in building your career at WillowTree? Get future opportunities sent straight to your email.Apply for this job*indicates a required fieldFirst Name *Last Name *Email *Phone *Location (City) *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn URL (Please list N/A if you don't have one) *How did you hear about us? * Select...Where did you hear about us? * Select...Referring WillowTree teammate name (current or former) if applicable.Are you legally authorized to work in the U.S.? * Select...Will you now, or in the future, require WillowTree to provide sponsorship or sponsor an immigration case in order to employ you? (For example, H-1B or other employment-based immigration case) * Select...Which of the following location(s) would you like to be considered for? Select all that apply. * Select...Please acknowledge that you have seen the posted salary range for this role and confirm that this aligns with your expectations. * Select...Which consulting firm are you currently at or were most recently a part of? *(USA) Voluntary Demographic QuestionsWillowTree knows incredible talent comes from all backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We’re deeply committed to building teams that reflect the diversity of the populations we serve.To ensure we’re reaching talent from all backgrounds, we invite applicants to complete the following VOLUNTARY demographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and will not be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds.WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. #J-18808-Ljbffr

Created: 2025-09-17