Director, Outbound Product Management

OverviewCompany Description: ServiceNow is a global market leader delivering AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. Join us as we pursue our purpose to make the world work better for everyone.The Team: The CRM and Industries Workflows business area products transform customer experiences with AI agents, data, and workflows to foster loyalty, boost productivity, and accelerate revenue. Products include Customer Service Management, Sales and Order Management, Field Service Management, and industry vertical solutions, delivering omnichannel engagement and operations across front, middle, and back offices on a single AI-powered platform.The Role: Outbound Product Managers help scale one of the fastest-growing ServiceNow business units by combining a deep understanding of product capabilities with market and competitive dynamics to inform roadmaps and help our GTM, partner, and customer ecosystem understand value.ResponsibilitiesCreate high-quality enablement content describing the value of product innovations with a focus on Salesforce automation and lead-to-Cash processes to drive GTM successDevelop a deep understanding of and document customer use cases and success outcomes to influence product roadmapsDevelop best practices assets to drive product adoption by customers and partnersBecome a trusted resource to promote the ServiceNow CRM portfolio, including Lead & Opportunity Management, CPQ, and Order Management products’ vision with industry influencers, strategic partners, and analyst firmsCollaborate with Inbound Product Management, Product Marketing, Product Success, and Global Partnerships and Alliances to define product strategy, release themes, go-to-market, and customer adoption plansLead pricing and packaging efforts in coordination with BU stakeholders and corporate pricing to optimize market adoptionDefine and execute new product launch strategy with relevant product, marketing, and GTM stakeholders and leadershipLead cross-functional teams to accomplish goalsQualifications15+ years of Product Management or related experience in a customer-facing roleStrong expertise in shipping commercial software products for Salesforce Automation (SFA), Lead-to-Cash processes (CRM, CPQ, Order Management, Billing, Contract Lifecycle Management, Revenue Orchestration); direct experience in CRM, SFA or CPQ domains is requiredExperience in configuring and shipping enterprise software products is requiredExperience in Development/Functional Consulting functions is a plusVery strong written and oral communication skillsExcellent people and management skills to interact with customers, executive staff, cross-functional teams, and third pensation and BenefitsFor positions in this location, base pay ranges from $217,500 to $380,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) structure. Base pay is a guideline and total compensation varies by qualifications, skill level, competencies, and work location. We also offer health plans, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs. Compensation is based on geographic location and may change based on work location.Additional InformationWork Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or in-office) are categories assigned to ServiceNow employees. Learn more here. To determine eligibility for a work persona, ServiceNow may verify the distance between your residence and the nearest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant authorities.From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr

Created: 2025-09-17