Technical Account Manager, Enterprise SaaS

OverviewWe’re looking for an experienced Technical Account Manager to own the post sales relationship with our large enterprise customers in the U.S. You will be the primary technical point of contact, guiding clients through implementation, driving adoption, and ensuring each customer achieves their business objectives with our Telecom Expenses Management SaaS platform. You will partner closely with Sales, Product, and Support to deliver seamless, high value experiences that secure renewals and expansions.ResponsibilitiesOnboarding & ImplementationLead discovery workshops to understand client requirements and success metricsDefine implementation plans, timelines, and milestones, drive cross functional deliveryValidate integrations, data migrations, and customizations in collaboration with EngineeringAccount Health & AdoptionMonitor usage trends, identify at risk accounts, and proactively recommend adoption strategiesConduct quarterly business reviews to report on ROI, usage KPIs, and roadmap alignmentDevelop and deliver technical training and enablement sessions for end users and administratorsTechnical Escalation & SupportServe as escalation owner for high severity incidentsLiaise with Support and Engineering to resolve root causesMaintain detailed incident documentation, postmortem analyses, and preventative action plansCustomer Advocacy & FeedbackServe as the internal customer advocate—providing insights on feature requests, priorities, and product gapCollaborate with Product Management to prioritize enhancements that drive enterprise valueMaintain a deep understanding of industry trends to advise clients on best practicesStrategic Account GrowthPartner with Account Executives to identify renewal and upsell strategies based on usage data and business outcomesPrepare technical presentations and proposals for contract renewals and scope expansionsRequired Qualifications10+ years’ experience in a Technical Account Management, Solutions Engineering, or Customer Success role supporting large enterprise SaaS deployments in the U.S.Proven track record managing multiple strategic accounts (≥$100K ARR each) through full lifecycle: implementation → adoption → renewalHandson experience in SaaS/Cloud implementation, project management, data integration in a customer facing roleStrong project management skills; comfortable leading cross functional, geographically dispersed teamsExceptional verbal and written communication skills; able to present complex technical concepts to C-level executives as well as hands on IT teamsMust reside in the U.S. with flexibility to travel (up to 30% of the time)Preferred SkillsBachelor’s degree in Computer Science, Information Systems, or related technical fieldExperience in the telecom/telecom software domains/cloud environments and familiarity with database/security fundamentalsCertifications such as PMP, CCSM, cloud practitionerBackground in Agile/Scrum environments and use of collaboration tools (JIRA, Confluence, or similar)What We OfferCompetitive salary and performance-based bonus structureFully remote or hybrid work model with flexible hoursCollaborative, growth‑oriented culture focused on innovation and valuesA high growth, mission driven team passionate about enterprise successHow to applyInterested in this role? Let’s connect on LinkedIn or simply share your profile by emailing me at : #J-18808-Ljbffr

Created: 2025-09-17