Field Solutions Engineer - Hiring Immediately

Overview All Jobs > Field Solutions Engineer - Hiring ImmediatelyField Solutions Engineer - Hiring ImmediatelyFully Remote As an award-winning “Companies That Care” organization for our commitment to social responsibility, Level 10 focuses on its most valuable assets...our employees. Our idea is simple: to create solutions that allow an easy & enjoyable work life for both our internal & external customers. That’s why we ranked 8% over the National norm in employee satisfaction & engagement. Headquartered right outside of Chicago, IL in Hoffman Estates, and with a secondary location in Spokane, WA, Level 10 procures, deploys and supports IT technologies for major national retailers & restaurants. We’ve grown our company year-over-year by partnering with great people and remaining committed to creating real, engaging and long-term relationships with them. The environment we work in every day promotes wellness through a strategic focus on financial, physical and emotional health, and is demonstrated through initiatives you won’t see at your average company like: 100% medical benefits & optional pet insurance. 401(k) with company match. Mid-day brain-breaks & physical challenges. Complimentary gym membership. Our Forward10 program that provides paid time-off to volunteer, dollar-for-dollar match to charitable donations and builds STEM labs in underserved communities. Annual Competitions in ping-pong, air hockey, darts, shuffleboard & foos ball for cash prizes, prime parking spots, and, of course, bragging rights. Surprise Gratitude Events, like Parking Lot Putt-Putt, Taco Tuesdays, Food Truck Lunch Hours, and Yogurt Parfait Breakfast Bars. Legendary holiday company parties. Our linear management style & self-accountable culture has built by the owners, who just so happen to be the actual employees. As a 100% Employee Stock Ownership Plan company, Level 10’s employees are actually employee-owners and share in the capital growth & profits through Company stock so long-term wealth accumulation is possible. Not every employer challenges you to dream about not working one day…we do. Responsibilities Lead collaboration efforts with customer contacts and Level 10 PMO to architect documents for projects Execute on-site Proof of Concepts and document all critical success factors Draft, revise and maintain all project documents for all customers Identify and implement all critical deliverables for each project such as picture and video deliverables and managers acceptance forms Identify and assign project parameters such as Technician Tier Level 1,2,3,4, Support and train other departments on project specs and expectations Execute material takeoffs using customer provided floorplans and documentation resulting in the Bill of Materials that will be used to execute and complete the work by others. Participate in Technician Review Meetings to identify an appropriate tier rating Support Escalations from the Field Technician Support Team Position requires travel up to 75%. Ability to travel on short notice. Qualifications Associate degree in computer sciences, IT, or related field or equivalent work experience 10 years of field experience at a journeyman level covering cabling, IT installation, POS installation and troubleshooting 3-5 years of technical or customer service support· 3-5 years of experience writing detailed technical documentation Proven success supporting internal teammates and external customers Strong attention to detail Strong written and verbal communication skills Excellent organization and time management skills Professional, high-integrity, reliable, organized, driven and results-oriented Proficient MS Office skills (Word, Excel, PowerPoint, Visio and Outlook) #J-18808-Ljbffr

Created: 2025-09-17