Senior IT Consultant (Boston) Boston, Massachusetts, ...

OverviewPliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we’re starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client’s race to a cancer cure or securing the fine details of data integrity, we’re driven to help people.And as a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions.What’s an average day like?The clients you’ll work with will be capital management firms and Life Sciences Organizations and Capital Management firms (likely Venture Capital, Private Equity, or Hedge Funds). Pliancy prides itself on working with clients who respect our team and expertise. You’re treated as one of their own, not as an outside individual. You’ll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture.A typical week is M-F 8:30 am - 5:00 pm on-site at the client located in Boston. You’ll effectively be researching solutions, implementing projects, using technology to improve processes and workflows, improving documentation, training users, and responding to ad-hoc requests. When not scheduled at your clients’ sites, you may drop in at the local office to collaborate with a coworker on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.Who are we looking for?You’re an attentive, curious person who loves connecting with people and values the importance of creating relationships with the people you support. To you, clients are people, not cases to solve — you build relationships, and as a by-product, you build trust. Few things make you feel better at the end of a workday than helping your team work swiftly and efficiently toward a common goal. You are skilled at using your professional experience to solve problems and implement them with your clients. You look out for your people and they’re grateful for your responsiveness. You enjoy solving business problems through the clever use of emerging technologies, often pioneering the adoption of these tools.ResponsibilitiesAccountable for successfully supporting multiple Boston-based clients by building relationships and providing exceptional IT thought leadership and service executionAssisting the client with lab environment, buildouts, installation, vendor management, scoping adequate future-proof solutions, data flow, maintenance, and best security practicesDriving the adoption of forward-thinking technology in a rapid-growth environmentIdentifying unique cutting-edge solutions to business problems leveraging technologyScoping client solutions, identifying the best solutions, and implementing them with a clientProviding high-touch support to executives, executive assistants, and staffTroubleshooting day-to-day technical issues and assisting with daily requestsConducting IT operations for clients including user administration and supportTraining and assisting with the use of tools and technology to meet business needsDocumenting assets, configurations, passwords, processes, etc., and maintaining current and accurate documentationAssisting with office moves, upgrades, and AV deploymentsRequirementsShould have5+ years of general IT support experience, in a consultative environmentExtensive knowledge and understanding of the capital/asset management environment (build-outs, integration, data flow, maintenance, best security practices)Strong communication skills - Prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informedCollaboration - Ability to encourage camaraderie and work cooperatively within a teamKnowledge in implementing compliance controls for the companySoft skills (personality, relationship-building, communication, stress management)Team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes)Experienced and comfortable supporting and communicating with executive teamsExperience using professional skills to solve business needs independentlyExtensive macOS and Windows Desktop experienceAddigy/Jamf/Intune MDM (Device posturing) experienceWorking Knowledge of Active Directory / Azure ADExperience with cloud ID services, Okta / DUO, and other MFA/SSO providersExperience with Common SaaS Offerings (including but not limited to Box / Dropbox / Egnyte)General understanding of network fundamentals and ability to configure GUI-based network hardwareAptitude (Ability to learn new technologies quickly)Troubleshooting (Ability to work through issues methodically)Ability & willingness to properly document processes and assetsIncredible sense of pride and passion for what you do, and a desire to help your teammatesAbility to commute to and from clients located in (insert city location)Authorization to work in USA for any employerNice to havePrior experience supporting capital management firmsPrior compliance experience (Gxp, SOC, HIPAA)Video-conferencing/AV experience - Zoom, Zoom Rooms, Google MeetPowerShell & ScriptingVoIP Support & ManagementData flow structures and best practices for mid/large size companiesGenerous salary, above-average pay ($90,000-$105,000 per year dependent on experience) including a quarterly incentive pay programHealthcare: Premiums 100% covered for employees, 50% for dependents for our base level plan with the option to upgradeMedical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsuranceOptional dental and vision plans are offered for you to opt intoUnlimited PTOPaid leave for new parentsEmployer-funded commuter benefits and mileage reimbursementEmployee stock options so you can share in Pliancy's successWhy work with us?Clients solving challenging problems with meaningful purposeTop-of-their-game peers who have fun with what they do and take teamwork seriouslyAn environment with opportunities to see the impact of your efforts on both the client and the companyA manager who will partner with you to help you grow and identify opportunities for career developmentFlexible schedule designed to empower your communication and time management skillsGreat culture driven by community-minded, empathetic teammatesBenefits and perks built to meaningfully support you and your family while we grow togetherRelocation assistance is not available for this positionEEO: Pliancy is an equal opportunity employer. #J-18808-Ljbffr

Created: 2025-09-17