Senior IT Consultant (Boston)

OverviewPliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide high-touch consulting solutions to life science and finance organizations. Our employees and clients find that we’re different from other IT organizations because we challenge the status quo by putting people first in every decision and by innovating towards simplicity and sustainability. We’re driven to help people, whether streamlining a client’s race to a cancer cure or securing the details of data integrity.As a people-first company that invests in the long-term success of our employees, we’re looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions.What an average day looks likeThe clients you’ll work with are capital management firms, life sciences organizations, and capital management firms (likely Venture Capital, Private Equity, or Hedge Funds). You’ll be treated as one of their own and will collaborate with teammates who share a passion for technology and helping people. If you love innovating, building relationships, and working with others, you’ll fit our culture.A typical week is Monday–Friday, 8:30 am – 5:00 pm on-site at the client location in Boston. You’ll research solutions, implement projects, use technology to improve processes and workflows, improve documentation, train users, and respond to ad-hoc requests. When not scheduled at client sites, you may work from the local office to collaborate on pending issues. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.Who we are looking forYou’re attentive, curious, and enjoy connecting with people. You value relationships and trust, and you strive to help your team work swiftly and efficiently toward a common goal. You’re skilled at applying your professional experience to solve problems and implement solutions for clients. You care about your colleagues and are responsive. You enjoy solving business problems through emerging technologies and are often involved in adopting new tools.ResponsibilitiesAccountable for successfully supporting multiple Boston-based clients by building relationships and providing exceptional IT thought leadership and service executionAssisting the client with lab environment, buildouts, installation, vendor management, scoping adequate future-proof solutions, data flow, maintenance, and best security practicesDriving the adoption of forward-thinking technology in a rapid-growth environmentIdentifying unique cutting-edge solutions to business problems leveraging technologyScoping client solutions, identifying the best solutions, and implementing them with a clientProviding high-touch support to executives, executive assistants, and staffTroubleshooting day-to-day technical issues and assisting with daily requestsConducting IT operations for clients including user administration and supportTraining and assisting with the use of tools and technology to meet business needsDocumenting assets, configurations, passwords, processes, etc., and maintaining current and accurate documentationAssisting with office moves, upgrades, and AV deploymentsRequirementsShould have5+ years of general IT support experience, in a consultative environmentExtensive knowledge and understanding of the capital/asset management environment (build-outs, integration, data flow, maintenance, best security practices)Strong communication skills - prompt and articulate emails, Slack messaging, and ticket notifications for keeping the client and team informedCollaboration - ability to encourage camaraderie and work cooperatively within a teamKnowledge in implementing compliance controls for the companySoft skills (personality, relationship-building, communication, stress management)Team-centric mentality focused on succeeding together (collaboration, communication, documentation, improving processes)Experienced and comfortable supporting and communicating with executive teamsExperience using professional skills to solve business needs independentlyExtensive macOS and Windows Desktop experienceAddigy/Jamf/Intune MDM (Device posturing) experienceWorking knowledge of Active Directory / Azure ADExperience with cloud ID services, Okta / DUO, and other MFA/SSO providersExperience with common SaaS offerings (including but not limited to Box / Dropbox / Egnyte)General understanding of network fundamentals and ability to configure GUI-based network hardwareAptitude to learn new technologies quicklyTroubleshooting ability to work through issues methodicallyAbility and willingness to properly document processes and assetsStrong pride and passion for what you do, and a desire to help your teammatesAbility to commute to and from clients located in the Boston areaAuthorization to work in the USA for any employerNice to havePrior experience supporting capital management firmsPrior compliance experience (Gxp, SOC, HIPAA)Video-conferencing/AV experience - Zoom, Zoom Rooms, Google MeetPowerShell & ScriptingVoIP Support & ManagementData flow structures and best practices for mid/large size companiesGenerous salary, above-average pay ($90,000-$105,000 per year dependent on experience) including a quarterly incentive pay programHealthcare: Premiums 100% covered for employees, 50% for dependents for base plan with option to upgradeMedical HRA: Company-funded reimbursement account to help cover copays, deductibles, and coinsuranceOptional dental and vision plansUnlimited PTOPaid leave for new parentsEmployer-funded commuter benefits and mileage reimbursementEmployee stock options to share in Pliancy's successWhy work with us?Clients solving challenging problems with meaningful purposeTop-of-their-game peers who have fun and value teamworkOpportunities to see the impact of your efforts on both the client and the companyA manager who partners with you to grow and identify career opportunitiesFlexible schedule designed to empower your communication and time managementCulture driven by community-minded, empathetic teammatesBenefits and perks to support you and your family as we grow togetherRelocation assistance is not available for this positionWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr

Created: 2025-09-17