IT Project Coordinator

OverviewJob Description Title: IT Project CoordinatorLocation: Washington, DC (on-site South East DC)Terms: Full-Time/PermanentThe Project Coordinator will be responsible for tracking, managing, and coordinating projects across the OUC Information Technology Division, ensuring that initiatives involving 911, 311, radio, telephony, networking, applications development, and infrastructure systems are delivered on time and within scope. This resource will support the CIO in the planning, execution, and reporting for a broad range of IT initiatives, while also providing analytical support and performance monitoring across IT domains. Responsibilities Provides coordination and supports the team on large projects or significant segments of large, complex projects. Tracks project and operational related systemic issues and supports analysis and possible solutions working with Subject Matter Experts (SME). Provides project coordination and support activities for OUC’s enterprise IT systems, including telephony, CAD applications, radio technology/services, call floor infrastructure, networking, and application services. Supports the planning of long- and short-range projects for systems development, systems maintenance, application upgrades, and IT-Services activities and for necessary support resources. Tracks and monitors project progress against milestones, schedules, budgets, and deliverables to ensure conformance with OUC-IT priorities. Coordinates the assessment of technical and operational practices associated with system upgrades and changes based on leading industry standards. Coordinates and supports the planning, organizing, and research on new and emerging technologies to support modernization of OUC-IT systems. Gathers information and performance data on IT performance for the consumption of IT leadership. Participates in IT budget planning and forecasting activities, including project funding requirements. Maintains program documentation, including project plans, timelines, requirements, and progress reports. Collaborates with internal and external stakeholders to gather business and technical requirements and ensure alignment with project objectives. Monitors, tracks, and reports on performance metrics for the IT department and provides regular updates to OUC leadership. Coordinates with vendors and other District Stakeholders for tasks such as maintenance and upgrades that could be service impacting. Provides coordination and status updates for enterprise-wide initiatives, including infrastructure upgrades, call floor systems, network monitoring, and system performance troubleshooting. Coordinates, tracks, and reports during the deployment of new hardware and applications, including installation, configuration, testing, and user support. Uses the ServiceNow ticketing system to open, track, update, and close OUC-IT service tickets in accordance with established processes. Supports IT asset management by tracking, updating, and maintaining inventory of hardware and software, ensuring accurate records of assignment, deployment, and lifecycle status. Coordinates specific planned and unplanned activities on the 911 / 311 call floor, including reviews of daily checks of call floor workstations and testing software updates. Troubleshoots software bugs; monitors and escalates major system glitches; and provides end user IT support. Requirements Project support and coordination experience. Minimum of six years tracking and reporting project progress in an enterprise environment. Minimum of six years preparing status reports. At least six years of experience with MS Project or similar project planning software. Bachelor’s degree in management-related field or equivalent experience. Experience with life cycle management, performance monitoring and quality assurance. Experience with IT principles, methods, practices and concepts related to technical documentation methods and procedures. Experience participating in developing recommendations on trends and new technologies within the context of agency policies, plans, and management strategies. Experience with developing requirements and scope of work for IT-related purchases of services and equipment. Experience with customer support, problem resolution databases, and troubleshooting techniques. Experience providing status reports on key performance metrics using data from information systems. Bachelor’s degree in IT or related field or equivalent experience; or a current PMP Certification. Benefits Vacation Time Sick Leave Comprehensive Health/Dental/Vision Insurance Coverage Short-term disability insurance Life Insurance coverage IRA Retirement Fund #J-18808-Ljbffr

Created: 2025-09-17