Associate Director of Sales

OverviewWhen you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. You will build meaningful relationships with residents, their families, and team members, gaining joy in serving others and fulfillment in your work. Explore how you can follow your passions and contribute meaningfully to the community.Sunrise Senior Living was certified as a Great Place to Work by Activated Insights. This is the 8th time Sunrise has received this designation, highlighting the special place Sunrise is to be part munityBrighton Gardens of Florham ParkJob DetailsJob ID: 2025-232571Job Title: Associate Director of Sales (ADOS)Type: Full-TimeLocation: Brighton Gardens of Florham Park, 21 Ridgedale Avenue, Florham Park, NJJob OverviewThe Associate Director of Sales (ADOS) is responsible for supporting and assisting the Sales and Marketing team in achieving the Community’s occupancy and revenue goals. Responsibilities include assisting the Sales and Marketing team in managing the community’s sales and marketing database (CRM), maintaining appropriate sales collateral, supporting the scheduling and execution of on-site sales and marketing events, and coordinating resident move-in administrative activities. Under the supervision of the Director of Sales (DOS), Director of Sales and Marketing (DSM), or Sales Specialist (SS), the ADOS may work to advance leads through the sales process, including conducting callouts, taking call-ins, and delivering presentations to internal customers.Responsibilities & QualificationsEssential DutiesAssist the Sales and Marketing team in maintaining proficiency in the CRM lead tracking system.Support the Sales and Marketing team by maintaining all current prospect records in the CRM lead tracking system.Assist the Executive Director (ED), DSM, and DOS in building a trusting and positive relationship with prospects by understanding Sunrise products and how Sunrise meets customer needs.Ensure model suite(s)/apartment(s) are well maintained and presentable.Support setting, tracking, and accomplishing sales goals in a timely manner.Demonstrate effective telephone skills to produce qualified leads and appointments.Prepare the resident’s Administrative File according to Sunrise and applicable regulatory requirements.Manage the move-in process as outlined in the Resident Move-In Checklist.Meet with the resident and/or family on Move-In Fee placement and review the Move-In Packet.Coordinate and facilitate the Resident Assessment with the Resident Care Director (RCD) and Assisted Living Coordinator (ALC)/Reminiscence Coordinator (RC).Ensure all Sunrise and state/province forms are completed by the resident/family on or before move-in date.Schedule the Resident Agreement Signing on Move-In day and review the welcome packet with the resident and family.Orientate the resident and family to the community and explain services and procedures.Arrange lunch or dinner for the resident and family on Move-In day.Ensure the suite/apartment is ready for Move-In using the Suite Readiness Checklist and communicate readiness needs with the Maintenance Coordinator.Maintain open dialogue with the resident and/or family from move-in through transition to identify itiate communication with the resident’s physician and/or family to ensure completion and delivery of required forms.Assist the resident and family in making emotional connections to the new community through engagement and activities.Maintain confidentiality of resident information at all times.Facilitate the Sunrise Founders Club ensuring benefits are received for new communities as applicable.Partner with the team to ensure compliance with occupational health and safety regulations and Risk Management programs.Practice safety procedures including PPE, fire extinguishers, SDS, and Lockout Tagout as applicable.Participate as a team member, contribute to engagement programs, and attend regular meetings.Support sales team in executing successful sales and marketing events.Maintain required training compliance as mandated by Sunrise and regulatory authorities.Perform other duties as assigned.Core CompetenciesAbility to handle multiple prioritiesExcellent phone, written and verbal communication skillsAbility to facilitate small group presentationsStrong organizational and time management skillsGood judgment, problem solving, and decision-making skillsExperience and QualificationsOne (1) year of experience in a sales support role and/or two (2) years of experience as a Sunrise Team MemberPrevious customer service or sales experienceProficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applicationsAbout SunriseReady to take the next step and make a bigger impact? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. We celebrate the unique ways you bring moments of togetherness and joy, supported by the benefits and growth opportunities we offer. This creates a career that PositivelyShines with what you need to reach your goals at work and in your life.Benefits include: Medical, Dental, Vision, Life, and Disability Plans; Retirement Savings Plans; Employee Assistance/Discount Programs; Paid time off, sick time, and holiday pay; myFlexPay; Tuition Reimbursement; and potential bonuses where applicable.Pre-Employment RequirementsEmployment is conditioned on passing a drug test, TB testing, and other requirements. Covid-19 and Influenza vaccination is required only to the extent mandated by pensationSelected candidates will be offered compensation based on location, skills, experience, and certifications/licenses.Equal OpportunitySunrise Senior Living is an Equal Opportunity Employer. #J-18808-Ljbffr

Created: 2025-09-17