Senior Director Team Member Products

OverviewPURPOSEThe Senior Director of Product Management for Team-Member Products will have responsibility to deliver a portfolio of technologies products that power 650,000+ team members servicing our guests across 30,000+ Arby’s, Baskin Robbins, Buffalo Wild Wings, Dunkin’, Jimmy Johns, and Sonic Drive-In restaurants.This position will play a critical role in leading the team of product managers that own the short-and-long term roadmap for core store systems (e.g. point-of-sale, back-of-house systems); portals and applications (e.g. homegrown restaurant administrative portals, team member applications); hardware and peripherals (e.g. loss & prevention technologies, drive-thru technologies); and connected spaces (e.g. smart kitchen equipment).ResponsibilitiesLead defining future state Team Member experience; Identify breakthrough technologies to support the visionOversee roadmap creation and execution by driving x-functional processBalancing stakeholders at all levels of the organization through transparent communication, ensuring accountability from internal partnersBuild and manage critical 3rd party partnerships, and enable operationalization of technologies in collaboration with Inspire Tech Ops organization and restaurant operatorsEstablish and reiterate internal processes and documentation to enable team operations and increase team effectivenessBuild partnerships with IT counterparts to ensure coverage of forward-looking development, support of day-to-day operations, and support of critical issuesProvide necessary product management support when addressing urgent situations that require a quick turnaround to ensure seamless business operationsWork with finance partners to set and manage towards the capital and G&A budgetBuild effective teams by attracting talent, training employees, and developing high performersEducation and Experience QualificationsBachelor’s degree in business administration, marketing, economics, or a related fieldMBA or similar graduate degree preferred15+ years of modern product management practices, agile methodologies, and test-driven development experienceUnderstanding of B2C business; restaurant, hospitality, travel, and retail industry experience is a plusPassion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with an entrepreneurial spiritKnowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post-launch performance measurement and management)Equipped with the fluency to be capable of understanding technical constraints and discussing tradeoffs between development and business teams, following the agile delivery principleHave a strategic mindset, a strong decision quality, and an ability to lead data-driven discussions to drive alignment around prioritization and impact across a matrixed organizationPossesses abilities to plan and align across a complex matrix organization, a drive towards results by ensuring accountability, and a keen eye for process optimizationExcellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiencesAbility to select vendors for RFP, manage vendor relationships, and contractual termsSelf-starter personality who can operate with minimal supervision while navigating ambiguities and complexitiesExperienced people manager with a proven record of building a high-performing team #J-18808-Ljbffr

Created: 2025-09-17