IT Systems Engineer

OverviewOpenGov is seeking a skilled and motivated IT Systems Engineer to join our growing IT organization. In this role, you will help drive the development of access controls, enterprise application integrations, and IT support initiatives. You’ll serve as both a functional and technical contributor, partnering closely with application owners and end users to design scalable, secure, and effective solutions to complex business challenges.The ideal candidate is a problem solver who thrives in a fast-paced environment, excels at cross-functional collaboration, and brings a strong technical foundation in modern IT systems, automation, and security practices. As OpenGov continues to scale, you will play a key role in building systems and processes that grow with the organization and support its evolving needs.Note: This role is in office 4-5 days a week and will require some in person technical support.Position ResponsibilitiesDesign and implement integrations between enterprise applications and third-party services using event-driven workflows and APIs, particularly for Identity and Access Management (IAM), business systems, SSO, and email infrastructure.Own and continuously improve onboarding and offboarding processes for internal users, ensuring completeness, consistency, and security.Develop automated workflows and scripts for key business processes such as employee lifecycle, asset lifecycle management, and systems monitoring and alerting.Define, implement, and manage access controls across cloud-based and on-prem systems, ensuring least-privilege enforcement.Support core IT infrastructure by monitoring systems, resolving incidents, and maintaining availability across services.Create and enforce self-service access policies and system customizations to streamline IT operations.Provide Tier 2 support for escalated IT issues, including incident diagnosis and resolution.Author and maintain technical documentation, SOPs, and internal knowledge base articles to support operational continuity and knowledge sharing.Position QualificationsMinimum of 5 years of experience in IT systems engineering, enterprise IT, or related field.Self-motivated, creative, results-driven, solution-oriented, and able to work around blockers with teams to develop long-term solutions as well as creative workarounds where necessary.High level of accuracy and attention to detail.Working knowledge of at least one scripting language (e.g., Python, Bash, PowerShell) to automate tasks, improve workflows, and integrate systems.Experience with IT help desk ticketing systems such as Zendesk or Jira Service Management.Familiarity with APIs, MDM, AWS, Okta, Workato, GitHub, Atlassian Suite, Google Workspaces, Windows, and anized with the ability to manage multiple projects across stakeholders.Ability to work autonomously in a fast-paced environment with accountability and a track record of delivering results.Ability to learn new systems and technology quickly.Clear written and verbal communication skills.BA/BS degree in Information Technology, Business, Computer Science, or related field.Salary: $104k - $110k. On target ranges above include base plus a portion of variable compensation earned based on company and individual performance. Final compensation will be determined by qualifications, expertise, and geographic location.Why OpenGov?A Mission That Matters. At OpenGov, public service is personal. We are passionate about powering more effective and accountable government and strengthening public trust. We believe in improving government operations to better serve communities.Opportunity to Innovate. We are embracing AI and its impact on how we work and how governments interact with residents. We have touched 2,000 communities and are just getting started.A Team of Passionate, Driven People. Our 800+ employees work in a fast-paced, results-driven environment. OpenGov is headquartered in San Francisco with offices in multiple cities worldwide.A Place to Make Your Mark. We offer a performance-based culture where great ideas are welcomed, performance is recognized, and internal promotions are common.Benefits That Work For You. Our benefits include comprehensive healthcare, flexible vacation, 401(k) with company match (USA), parental leave, wellness stipends, HSA contributions, professional development, and a collaborative office environment with weekly catered lunches.Referrals increase your chances of interviewing at OpenGov Inc. by 2x. Get notified about new Information Technology Systems Engineer jobs in Boston, MA.Bedford, MA $105,000 - $110,000; Cambridge, MA $73,000 - $154,000; Dedham, MA $107,529 - $111,000; Dedham, MA $127,241 - $134,000; Tewksbury, MA $66,000 - $130,000. #J-18808-Ljbffr

Created: 2025-09-17