IT Support Engineer London

OverviewWe’re Capital on Tap. Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.Why Join Us? We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.This role is fully on-site. The IT Support team works from our London (Moorgate) Office 5 days per week.IT Support at Capital on TapIT Support operates within the IT Services team, working in conjunction with Infrastructure and Security teams. They provide first class end-user support across all IT needs and also provide system implementation, administration and support for all internal domain services such as internal networks, wifi communications, AV setup, and software/hardware administration.What You’ll Be DoingWe are looking to hire an IT support engineer to assist our users with computer hardware and software issues. You will be required to work on-site in our London office assisting with user account and hardware setups, hardware installations, software upgrades, systems integrations, and basic user-facing IT-related issues.To ensure success as an IT support engineer, you should have some prior commercial knowledge of home and office systems, excellent problem-solving skills, and high-level interpersonal skills. A top-class support engineer provides fast and effective support for users experiencing hardware and software issues. You’ll be:Responding to user support requests in person, via the service desk platform (Jira), via instant message (Slack) and via video call.Providing assistance to our customer operations teams in relation to the company’s bespoke applicationsContacting users to find out the nature of the problem.Troubleshooting hardware and software stalling and maintaining hardware and computer stalling and upgrading operating systems and computer software.Taking responsibility for adhering to ticket SLA’s for yourself and the wider team.Troubleshooting networking and connection issues.Advising on software or hardware upgrades.Providing basic training in computer operation and management.Setting up office equipment and assisting with office and team relocations.Setting up new equipment and accounts for new joiners to the business.Assisting with the management and maintenance of user accounts across multiple platforms.Taking ownership of managing and maintaining the asset register.Providing feedback on processes and helping to improve these using previous experience.Generating documentation for processes.Prepared to be part of an on-call rota covering out of hours support.Prior commercial work experience as a desktop/IT support engineer or support technician.Knowledge of popular operating systems, software applications, and remote connection systems such as Microsoft Windows 10/11, Azure Active Directory, Google Workspace Slack, Jira, Office 365, Intune, Autopilot, Mac OSAdvanced knowledge of computer hardware systems (Dell laptop and desktops preferred).Ability to solve complex hardware and software issues.Ability to travel and work after hours when necessary.Excellent interpersonal skills.Good written and verbal communication skills.Nice to have skillsExperience or exposure to data administration and SQLExperience with OS patching upgrade management.Appreciation of working within IT Security frameworks such as ISO27001, NISTExperience or exposure to computer networking (Cisco, Palo Alto)Microsoft or IT-related certifications (ITIL, CompTIA, etc) preferred.Diversity & InclusionWe welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.Great Work Deserves Great PerksWe try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:Private Healthcare including dental and opticians services through VitalityWorldwide travel insurance through VitalityAnniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)Salary Sacrifice Pension Scheme up to 7% match28 days holiday (plus bank holidays)Annual Learning and Wellbeing BudgetEnhanced Parental LeaveCycle to Work SchemeSeason Ticket Loan6 free therapy sessions per yearDog Friendly OfficesFree drinks and snacks in our officesInterview ProcessFirst stage: 15-30 minute intro and values call with Talent Partner or Team Manager (Video call)Second stage: 45-60 minute CV overview and technical assessment with Team Manager (Video call)Final stage: 45-60 minute culture and technical chat with Office Management and IT team member (In person)Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)UK DE&I DataAt Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves.All of the questions we ask are optional and will not affect your application. If you choose not to share this info, it won/'t impact your application in any way. #J-18808-Ljbffr

Created: 2025-09-17