Guest Relations Associate

DUTIES AND RESPONSIBILITIESGreet guests as they enter the building and ensure they feel welcomed and have a positive experienceProcess all guest inquiries and sales by maintaining knowledge of current programs, services, and feesProvide administrative support to include filing, data entry, and mailing. Ensure confidentiality of all data.Handle and resolve guest’s complaints and disputes by obtaining and evaluating all relevant dataProvide security to ensure the Kroc Center and Railton Place are safe and secure by ensuring authorized entry by checking in and out all guestsReview security monitors and report any suspicious or inappropriate activity to managementAssist with emergencies and crisis situations including but not limited to fire alarms, flooding, and medical emergenciesMaintain cleanliness of facility and conduct all mandatory safety checksEnsure that events, programs, and activities begin and end on time, providing support as neededResponsible for all opening and closing dutiesAssist Kroc Center, Railton Place, and Property team with accurate and detailed work order and incident reports.Accept mail and packages for Kroc Center staff and Railton Place residents.Perform other duties as assignedOther related duties as requiredEDUCATION AND EXPERIENCEHigh School Diploma or equivalent (required)SKILLS AND ABILITIESExcellent customer service skillsComputer literate with proficient typing skillsAble to perform job functions with a proactive mindset, good organization, attention to detail, fine judgmentBilingual in Spanish, Arabic, Cantonese/Mandarin, or Vietnamese (preferred)Experience with a Point of Sales (POS) system and membership recruitment (preferred)PHYSICAL REQUIREMENTSAbility to lift up to 25 lbs. (usually file boxes)EQUIPMENT USEDModern Office Equipment and Relevant SoftwareADA StatementQualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.Acknowledgment of Religious Purposes of The Salvation ArmyPlease note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.At-WillAny employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

Created: 2025-09-17