Senior Customer Success Manager, Seller External ...

OverviewSenior Customer Success Manager, Seller External Relations – Amazon. Join to apply for the Senior Customer Success Manager, Seller External Relations role at Amazon.Are you interested in leveraging your relationship building skills to join a dynamic team responsible for improving global opinion elites (OEs) perception of selling on Amazon worldwide? The Featured Sellers team on Seller External Relations is seeking an experienced, entrepreneurial, high-judgment, results-oriented Customer Success Manager for a dynamic role that will work hand-in-hand with selling partners and internal teams on initiatives that ensure public perception and OEs mirror the reality that Amazon’s stores are a great place to build and grow thriving businesses.ResponsibilitiesBuild authentic relationships with selling partners to inspire advocacy for AmazonPartner closely with cross functional teams to align on priorities, report and share results, insights, and learningsUnderstand stakeholder requirements, goals, and motivations, and prioritize these as needed to meet team goalsDevelop, test, refine, and communicate processes and operating procedures to streamline and enhance development of selling partners’ story recommendations to internal teams (Invent and Simplify)Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical or operational constraintsWork across internal teams to coordinate new business, partnership, and collaboration opportunities with seller partners, and ensure efficient escalation channelsAdvocate for sellers internally and externallySupport, optimize, and help drive adoption of critical mechanisms required to ensure long-term expansion and successTrack and report program learnings and effectiveness to internal stakeholdersA day in the lifeReviewing and vetting sellersConducting "get to know you" outreach calls with sellersProviding escalation support for sellersAnalyzing selling partner trends and dataWorking closely with internal teams to understand and support upcoming eventsGathering and tracking seller engagement historyGathering requirements from multiple internal stakeholdersBrainstorming how to ensure processes are designed to "go big" while also being transparent and delightfulDeveloping, executing, and refining internal processesAbout The TeamSER's North Star vision is that global opinion elites (OEs) agree that Amazon is an amazing place for independent sellers to build and grow the business of their dreams, and that communities are better off with more sellers selling in Amazon’s store. We achieve this vision by driving a proactive communications and engagement strategy that establishes an accurate and positive narrative tailored to global OEs and the populations of sellers, SBs, and inclusive consumers that they care about. We leverage a four-pronged SER Service Model that drives our work and scales our reach through internal and external partners.Basic Qualifications3+ years of CSM experienceExperience using data and metrics to determine and drive improvementsExperience collaborating cross-functionally with tech and non-tech teamsExperience working with selling partnersFamiliarity with Seller CentralExcellent communication skills, both written and verbalAttention to detail, excellent organization skills, and ability to manage multiple projects and responsibilitiesStrong analytic approach and bias for action using data-based judgmentTravels as necessary to ensure programmatic excellenceExperience establishing, growing, and maintaining relationshipsPreferred Qualifications3+ years of communicating results to senior leadership experience, written and verbal3+ years of driving process improvements experienceMasters of Business Administration or Advanced Technical DegreeInterpersonal skills - decisive, action-oriented, and able to motivate and inspire othersExperience leveraging customer insights to drive decisionsStrong track record of leading and delivering programs and services at a national scaleDemonstrated ability to operate autonomously, roll up sleeves and execute to get the job done; general manager/owner mentalityExperience working with remote delivery teams; proven ability to influence global stakeholders and gain alignment on program visionAbility to navigate ambiguity and drive clarityAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit the accommodations information page.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $72,000/year to $154,000/year, depending on location and experience. Amazon is a total compensation company; eligibility for equity, sign-on bonuses, and other benefits may apply.For more information, please visit the Amazon benefits page. This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr

Created: 2025-09-17