Salesforce Solutions and Strategic Director

Salesforce Solutions and Strategic DirectorWilmington, DEMonday-Friday (8am-5pm EST)Hybrid Work ModelCSC is seeking an experienced Salesforce Solutions and Strategic Director to lead the vision, design and execution of our Commercial Salesforce instance. The ideal candidate is both a big-picture strategist and a hands-on leader, able to translate business needs into scalable, future-proof Salesforce solutions that improve customer experience, streamlines operations, and enables data-driven decision-making This leader will serve as the strategic architect and trusted advisor, aligning Salesforce capabilities with organization goals, while driving innovation and maximizing ROI from our Salesforce investment.Primary Responsibilities:Define, drive and implement an overall Salesforce roadmap, aligning it with corporate goals and objectivesLead the design and delivery of scalable, integrated Salesforce solutions across Sales and MarketingProactively identify opportunities to expand Salesforce capabilities, adopt emerging technologies, and enhance operational efficiencyMentor and guide a team of Salesforce administrators fostering a culture of collaboration, learning, and high performanceEstablish best practices for security, integrations, and platform governance across the organization, breaking down silos and expanding efficienciesPartner with executive leadership, business stakeholders, and cross-functional teams to identify priorities, opportunities, and gaps in Salesforce utilizationLead end-to-end Salesforce projects, identify and gather requirements, translating into best practices, scalable solutions with a focus on exceptional user experienceCollaborate with Salesforce and third-party vendors to evaluate products, negotiate agreements, and ensure successful deliveryDesign and oversee integrations between Salesforce and other systems or third party suppliersProactively identify opportunities for automation, process improvements, and increased efficiency within the Salesforce environment.Experience15+ years of experience working with Salesforce in a leadership capacity, with at least 10 years’ hands-on experience in Salesforce administrationProven track record in managing large-scale Salesforce implementations and cross-functional teamsExtensive experience in configuring and customizing Salesforce across multiple clouds (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud and AppExchange solutions.).Salesforce consulting background experience a plusSkills and KnowledgeStrong knowledge of Salesforce platform tools, including Lightning Experience, Apex, Visualforce, and Salesforce integrations with third party platformsIn-depth understanding of Salesforce automation tools, including Process Builder, Flow, and Workflow RulesExpertise in Salesforce architecture, security model, and data managementExperience implementing Salesforce configuration changesExceptional project management and leadership skills with the ability to prioritize and execute multiple initiativesStrong analytical and problem-solving skills, with the ability to analyze complex business requirements and translate them into technical solutionsStrong communication skills with the ability to engage stakeholders at all levels of the organizationAbility to balance strategic thinking with a hands-on approach to solving problems and implementing solutionsA proactive attitude to platform enhancements, self-starter with the ability to drive initiatives independently and as part of a teamExcellent relationship-building skills #J-18808-Ljbffr

Created: 2025-09-17