Field Service Engineer – Northeast Emulate, Inc.

OverviewThe Field Service Engineer (FSE) is a technical position within the Global Customer Success Team and will service the Northeast corridor, with the majority of customers in the New England area. This role provides technical support, diagnostics, and troubleshooting support on Emulate systems to Emulate customers – delivered both onsite and remotely. The FSE will bring extensive knowledge of working with microfluidic pressure driven systems, as well as a strong commitment and professional demeanor related to supporting customers. The FSE will follow procedures for documenting repairs, calibration, and validations of Emulate platform equipment, including Zoë Culture Modules, Orb Hub Modules, and AVA Emulation Systems. The ideal candidate will be able to diagnose and independently repair the instruments and has experience in troubleshooting and failure analysis. This role requires up to 80% travel.Why Emulate?As an Emulator, you will be part of a team who cares deeply about our mission to power a human-centric approach to biological innovation. Our culture is designed to help you succeed by promoting a collaborative approach to our work, providing opportunities for growth and development, and fostering a diverse and inclusive workplace that is conducive for all to thrive.Core ValuesEmulate’s Core Values encompass being CURIOUS, RELENTLESS, ACCOUNTABLE, HUMAN, and ONE. Here’s what that would mean for you as the Field Service Engineer – Northeast:You are CURIOUS and will:Identify, analyze, and resolve system issues, along with proper documentation of repairs.Demonstrate willingness to find answers that may not be readily available.You are RELENTLESS and will:Install, upgrade, troubleshoot, and service Emulate hardware (Zoë Culture Modules, Orb Hub Modules, and AVA Emulation Systems) at customer sites.Provide remote support via telephone, email, and chat.Provide training and demonstrations of Emulate hardware.Travel up to 80%, as needed.You are ACCOUNTABLE and will:Manage and prioritize time and tasks to meet organizational deadlines.Demonstrate a sense of urgency and ownership with a can-do attitude.Document all work per Standard Operating Procedures using Salesforce and other supporting documents.Calibrate and validate Emulate hardware systems per SOP.Adhere to field safety, 5S, and ISO standards.You are HUMAN and will:Represent Emulate in a professional manner through all customer interactions.You are ONE and will:Collaborate with cross-functional teams to provide input, feedback and guidance to continuously improve our existing products, processes, and the customer experience.Desired Skills & ExperienceAn Engineering degree or 3-5 yrs of relevant experience with pneumatics, electrical systems, and mechanical systems.Minimum 3 years’ experience supporting customers.Experience with quality documentation, troubleshooting systems, and CRM usage (SFDC or similar).Experience in life science industry setting or training experience a plus.Excellent communication and presentation skills required.Self-motivated, ability to work independently and as part of a multidisciplinary team.Strong initiative and dedication to high quality work.Strong analytical and problem-solving skills, ability to prioritize work.Strong judgment and decision-making skills.Ability to develop and maintain deep relationships with thought leaders and internal customers.Equal OpportunitiesEmulate is an Equal Employment Opportunity Employer that is committed to diversity, equity, and inclusion. We take unbiased action to offer employment and advancement opportunities to all applicants, without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or ability status.About Emulate, Inc.Emulate, Inc. is the pioneer of Organ-on-a-Chip technology, enabling researchers to accurately replicate human tissue function and disease biology through next generation in vitro models. From target discovery to IND submission, Emulate aims to ignite a new era in human health research—one that reduces animal testing, cuts drug development costs, and accelerates the delivery of life-saving treatments. Emulate’s Organ-Chip platforms, consumables, and organ models help the world’s leading pharmaceutical, biotech, and academic teams generate human-relevant data that advance safer, more effective therapies. Learn more at #J-18808-Ljbffr

Created: 2025-09-17