Professional Services Operations Manager Portland, OR

Professional Services Operations ManagerPortland, ORAmplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,300 customers, including Atlassian, NBCUniversal, Under Armour, Square, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies as they capture data they can trust, uncover clear insights about customer behavior, and take faster action to deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Summer 2025 Report. Learn how to optimize your digital products and business at .As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.Amplitude’s Commitment to Diversity Equity & Inclusion (DEI):Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.About The Role & TeamJoin us as we deliver innovative and creative solutions to our customers. We’re looking for a Professional Services Operations Manager with deep experience in Resource Management. Reporting to the Sr. Director, Customer Success Strategy and Operations, this individual serves as Process Owner to the Professional Services pillar for thought partnership, strategy, planning, analytics, operations, systems, and process improvement. This role’s impact is to future-proof the Professional Services organization by designing scalable processes that meet current operational needs, anticipate future needs, find efficiencies, and hold leaders accountable to company-wide metrics defined in VMTMs. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for how things work and how things should work. You are a solution- and execution-oriented individual with a dedication for getting things done.As Professional Services Operations Manager, you will:Partner with regional professional services leaders to identify and drive process improvements. Ensure successful implementation of new programs through the professional services organization.Support practice management and resource management in maximizing available capacity to staff customer engagements.Ensure timesheet compliance (completion, approvals).Partnership with Professional Services leadership and FP&A leadership to maintain services capacity model.Lead weekly PS Assignment calls.Assist the team in adhering to strict utilization metrics.Support the monthly timesheet reconciliation process with Finance.Own all recurring processes for the Professional Services business, including weekly production of the forecast report (new bookings, renewals, expansion, attach rate).Audit Salesforce and PSA data to ensure operational excellence in our CRM.Assign internal resources in the PSA and identify the need for subcontracted resources early.Be aware of and support the subcontractor process as it relates to PS team capacity.Work with Procurement and Professional Services leadership to create and manage all purchase orders for subcontractors who deliver services to Amplitude customers.Ensure data accuracy, reports, and dashboards provide data-driven insights on KPI and standardized business metrics, including resource management data to aid revenue and budgetary goals.Ensure effective use and adoption of the PSA solution for time tracking and capacity planning across the PS organization including leadership.Look for opportunities to incorporate AI and automation into the professional services operational cadence.Work with PS leadership to ensure effective use and adoption of the PSA solution for time tracking and capacity planning.Actively participate in the end-to-end execution of the annual planning process, including ownership of the professional services team capacity plan, headcount, utilization, and goal planning against business metrics.You'll be a great addition to the team if you have:Experience in building and maintaining effective working relationships with coworkers, managers, and employees, working effectively in a global team environment with shared responsibilities.Execution and customer service oriented skills, able to effectively prioritize and complete stakeholder deliverables on-time and drive outcomes.Previous experience with the Kantata-Mavenlink PSA tool.Other post-sales operations experience.At a minimum, you need to have:At least 5 years of demonstrated progressive experience with professional services operations and/or resource management2+ years of experience as a system administrator (or similar) for a Professional Services Automation (PSA) tool.Proven track record of creating reports and dashboards and establishing valid datasets from multiple disparate data sourcesExcellent verbal and written communication skills and the ability to communicate ideas visually and create and conduct internal presentations.Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.Strong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross-functional environmentCuriosity about how AI and automation can be leveraged in Professional Services OperationsA self-starter mentality and the ability to work independently and as part of a distributed teamWho We AreThe Company:Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re proud of what we’ve built and continue to expand a platform that helps companies thrive in the digital era.Some of our benefit programs include:Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plansFlexible time off, paid holidays, and moreGenerous stipends to spend on what matters most to you, including wellness, commuting, learning and development, home office equipment, and moreExcellent Parental benefits including 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care supportMental health and wellness benefits including no-cost access to Modern Health coaching & therapy and One Medical membership (select U.S. locations)We’re focused on growth. Deloitte’s 2023 Technology Fast 500We care about product innovation. Fast Company named us the #3 most innovative enterprise company in the world.We invest in our people, including mentorship programs, management training, and wellness initiatives.We give back to our communities with charitable giving grants and paid volunteer time off.Founded in 2012, went public via direct listing in September 2021, trading under the ticker AMPL.Global and fast-growing team with offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.Our mascot is the datamonster, who loves numbers, charts, and graphs.Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. #J-18808-Ljbffr

Created: 2025-09-17