Senior Director Team Member Products

Senior Director of Product Management for Team-Member Products at Inspire will have responsibility to deliver a portfolio of technologies products that power 650,000+ team members servicing our guests across 30,000+ Arby’s, Baskin Robbins, Buffalo Wild Wings, Dunkin’, Jimmy Johns, and Sonic Drive-In restaurants.This position will lead the team of product managers that own the short- and long-term roadmap for core store systems (e.g. point-of-sale, back-of-house systems); portals and applications (e.g. homegrown restaurant administrative portals, team member applications); hardware and peripherals (e.g. loss & prevention technologies, drive-thru technologies); and connected spaces (e.g. smart kitchen equipment).ResponsibilitiesLead defining future state Team Member experience; Identify breakthrough technologies to support the visionOversee roadmap creation and execution by driving cross-functional processesBalance stakeholders at all levels of the organization through transparent communication, ensuring accountability from internal partnersBuild and manage critical 3rd party partnerships, and enable operationalization of technologies in collaboration with Inspire Tech Ops organization and restaurant operatorsEstablish and reiterate internal processes and documentation to enable team operations and increase team effectivenessBuild partnerships with IT counterparts to ensure coverage of forward-looking development, support of day-to-day operations, and support of critical issuesProvide necessary product management support when addressing urgent situations that require a quick turnaround to ensure seamless business operationsWork with finance partners to set and manage towards the capital and G&A budgetBuild effective teams by attracting talent, training employees, and developing high performersEducation And Experience QualificationsBachelor’s degree in business administration, marketing, economics, or a related fieldMBA or similar graduate degree preferred15+ years of modern product management practices, agile methodologies, and test-driven development experienceUnderstanding of B2C business; restaurant, hospitality, travel, and retail industry experience is a plusPassion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with an entrepreneurial spiritKnowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post-launch performance measurement and management)Fluency in understanding technical constraints and discussing tradeoffs between development and business teams, following agile delivery principlesStrategic mindset, strong decision quality, and ability to lead data-driven discussions to drive alignment around prioritization and impact across a matrixed organizationAbility to plan and align across a complex matrix organization, drive toward results, ensure accountability, and optimize processesExcellent oral and written communication skills – able to convey the needs of varied audiencesAbility to select vendors for RFP, manage vendor relationships, and contractual termsSelf-starter who can operate with minimal supervision while navigating ambiguities and complexitiesExperienced people manager with a proven record of building a high-performing teamInspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re more than a restaurant company; we’re a team of hundreds of thousands changing the way people eat, drink, and gather around the table. Our purpose is to ignite and nourish flavorful experiences. #J-18808-Ljbffr

Created: 2025-09-17