General Manager

Join to apply for the General Manager role at Ulta Beauty Overview Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. General Summary & Scope The General Manager (GM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth for the store. The GM leads a team of managers and is accountable for all aspects of managing a single retail store, inclusive of the salon. This leader drives the store’s business through a focus on performance (sales, service, and expense control), people (talent acquisition, training, and development), and process (standard operating procedures and compliance standards). This position requires a passion for process excellence, a drive for results, and the ability to lead, influence and develop their team. Principal Duties & Responsibilities (Essential Job Functions) The GM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned): Performance Promote a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the GM’s store. Drive company profitability through operational excellence, top-line sales growth, and expense control. Leverage store forecast and payroll budgets to support store scheduling needs to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. Address issues identified by Ulta Beauty’s financial and operational reporting, as well as by store visits and audit results to achieve goals and drive profitability. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Stay informed regarding new and existing industry trends, products, and services and be knowledgeable about the ingredients and benefits to better serve guests. Maintain prompt, regular attendance as the GM and hold all store associates accountable to the Ulta Beauty attendance policy. People Attract, hire, and retain a diverse team of top talent, and address staffing needs for the store. In partnership with the DM and People Success, address policy violations with appropriate corrective action up to and including separation of employment per Ulta Beauty policies. Build a highly engaged team that embodies the Ulta Beauty brand through collaboration and clear direction. Create an inclusive environment that inspires growth and engagement of associates. Lead all aspects of manager and associate development including training, feedback and coaching, performance reviews, succession planning, and development plans to enable continuous development and drive sales performance. Participate in ongoing training to enable continuous professional development and drive sales performance. Ensure direct reports participate in ongoing training to enable continuous development and drive sales performance. Model open communication by sharing enterprise strategy with direct reports and aligning goals with Ulta Beauty’s store objectives. Promote a culture of teamwork by working with the management team to set priorities and provide direction. Execute the Guest Engagement Leader program through ownership, coaching, and leading a friendly guest experience to drive results across all APG metrics. Process Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards. Adhere to and enforce Ulta Beauty’s dress code. Use scheduling tools to place the right associates in the right places at the right times to provide an exceptional guest experience and reduce loss. Use task management tools to prioritize store workload and ensure policy compliance. Protect company assets and minimize loss by meeting store standards and procedures including workplace safety, inventory control, cash management, and loss prevention. Execute day-to-day inventory control processes and complete theft reporting as necessary. Support continuous improvement by adopting company initiatives and technology and ensuring task execution. Utilize company programs, tools, and resources to drive store improvements. Regularly communicate with field leadership on business trends, opportunities, challenges, merchandise needs, and competitive landscape. Job Qualification Education Bachelor’s degree is preferred Experience 3-5+ years of fast-paced, retail management or other relevant work experience Financial management: driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses Retail management: monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives Leadership management: attracting, developing, and motivating top talent; adapting to change; building collaborative relationships; leading and influencing teams Skills Proficient with basic technology (POS, Microsoft Office, Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to work under pressure, exercise good judgment in ambiguous situations, and be adaptable Special Position Requirements Full-time schedule including days, evenings, weekends, and holidays Available to close the store at least once per week Attend corporate meetings and conferences, including overnight stays and interstate travel Maintain valid ID for airline travel Working Conditions Frequent use of computer and telecommunication devices Continuous mobility throughout the store Frequent bending, pushing, reaching, and twisting Frequent lifting up to 25 lbs Continuous walking and manual tasks If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process to determine reasonable accommodation options. The pay range for this position is $42.00 - $58.00 per hour with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Full-time positions are eligible for paid time off and health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For more information about benefits, visit the Benefits page. About At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skincare, hair care products and salon services. We offer more than 25,000 products from about 500 brands and a full-service salon in every store. We will consider all qualified applicants, including those with arrest or conviction records, in compliance with applicable laws. Job / Location Highlights Santa Monica, CA West Hollywood, CA We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-09-17