General Manager, Claims

OverviewJoin to apply for the General Manager, Claims role at Nirvana Insurance.We are building an AI-powered, data-driven insurance platform in the commercial insurance space, with a focus on modernizing claims and underwriting processes. This role leads Nirvana's claims department, owning the full P&L and building the unit from the ground up.About the roleIn this role, you'll serve as General Manager of Nirvana's claims department, owning the full P&L and building this critical business unit from the ground up. You'll be responsible for driving top-line growth while managing costs to ensure profitable unit economics. Key responsibilities include designing claims workflows and automation in partnership with Product, implementing cutting-edge claims technology, establishing and achieving key performance metrics (settlement speed, customer satisfaction, loss ratios, expense ratios), building and scaling the claims organization, developing vendor partnerships for adjusters and repair networks, and creating processes that deliver exceptional customer experiences while optimizing profitability.What you’ll do:Own and manage the full P&L for the claims department, including revenue optimization and cost managementDrive intricate and time-critical projects, from strategy to real-world impactSet and achieve aggressive targets for both growth and profitability metricsSynthesize data to identify KPIs and trends that translate into actionable insightsImplement advanced analytics / modeling (i.e. bottoms-up operating models, pricing, unit economics)Drive market research and competitive assessmentsHelp diligence, negotiate, and implement transactions (i.e. vendors, partners, M&A)Build and lead a high-performing claims organizationEffectively collaborate and communicate results and insights with executive team and boardAbout you12+ years of relevant work experience with at least 5+ years of P&L management experienceProven track record of managing both revenue growth and cost optimization to drive profitabilityExperience as a General Manager, VP/Director with P&L ownership, or founder at high-growth startupsDemonstrated success building and scaling business units from 0-1Strong financial acumen with experience managing budgets, forecasting, and unit economicsExperience implementing strategic and operational initiatives that drive measurable business impactExperience developing intricate financial models and using presentations to facilitate communication with senior stakeholders and board membersExcellent communication skills to formulate and articulate contractual, technical, financial, and value points with partners and internal teamsSuccessfully able to work in high-growth & dynamic start-up environmentsPrior experience in insurance, fintech, or regulated industries is a plusMBA and/or Founder experience is a plusAbility to work out of our SF office 3+ days/weekBenefitsCompetitive salary & equityMedical, dental & vision insurance401k with company matchUnlimited PTOHybrid-work environmentEqual OpportunityNirvana is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Nirvana considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.We set our salary ranges using compensation data from companies similar to our stage and size. For this role, the estimated salary range for this position is $234,000 - $353,000. The actual base salary will vary depending on multiple factors unique to each candidate, including location, job-related knowledge, transferable skills, work experience and our assessment of your level during the interview process. Nirvana offers equity for all full-time employees, which is not included in the range listed above and will have an impact on your overall compensation. #J-18808-Ljbffr

Created: 2025-09-17