Principal Architect – CX

Talent Acquisition Specialist @ Birlasoft | MBAAbout Birlasoft:Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.Key Responsibilities:Define and own the CX architecture vision, roadmap, and reference architecture across platforms (Oracle CPQ, PRM, Oracle Sales Cloud, D365).Act as the CX domain lead for enterprise architecture, representing CX in cross-functional architecture governance boards.Align CX architecture with business goals, enterprise architecture strategy, and digital transformation initiatives.Lead the design and end-to-end architecture for Oracle CPQ Cloud implementation and its integration with Oracle Fusion Cloud, EBS, JDE, and CRM systems.Define and validate integration patterns, API strategies, and data synchronization models between CPQ, ERP systems, and CX platforms.Ensure solutions support omni-channel sales, partner collaboration, quoting, pricing, and order fulfillment processes.Guide the configuration and customization of Oracle CPQ Cloud, ensuring alignment with business and technical requirements.Partner with other architects (ERP, Data, Integration, Security) to ensure a cohesive architecture.Evaluate and provide guidance on usage of Oracle PRM, Sales Cloud, and D365 capabilities in the CX stack.Oversee architectural documentation, solution blueprints, and technical specifications.Collaborate with business stakeholders (Sales, Marketing, Customer Service, Channel Partners) to understand CX goals and translate them into architectural designs.Work with implementation partners, product vendors, and system integrators to ensure architectural integrity.Ensure compliance with enterprise data governance, integration, and security policies.Qualifications and Experience:18+ years of experience in IT with at least 5 years in a CX/CRM architecture leadership role.Proven experience with Oracle CPQ Cloud implementation in a global, multi-ERP environment.Deep understanding of customer journey mapping, Quote-to-cash processes, and partner channel enablement.Hands-on knowledge of Oracle CPQ, Oracle Sales Cloud, PRM, and Microsoft D365 with ERP systems like Oracle Fusion Cloud, EBS, JDE etc.Experience with enterprise integration tools (e.g., Oracle Integration Cloud, MuleSoft, Azure Logic Apps) and API-led integration.Strong knowledge of CX data models, customer master data, and quote-to-order workflows.Exposure to eCommerce platforms like Magento is a plus.Ability to evaluate and guide system customizations, extensions, and integrations.Strong communication, stakeholder management, and vendor management skills.Preferred Certifications:Oracle Fusion CX Architect or equivalentMicrosoft Dynamics certifications will be a plusSeniority levelMid-Senior levelEmployment typeFull-timeJob functionAnalystIndustriesIT Services and IT ConsultingWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-09-17