Professional Services Operations Manager

OverviewAmplitude is the leading digital analytics platform that helps companies unlock the power of their products. Amplitude serves 4,300+ customers including Atlassian, NBCUniversal, Under Armour, Square, and Jersey Mike's. We empower teams to capture data they can trust, uncover insights about customer behavior, and take faster action to deliver better product experiences that drive growth. We are recognized in G2's Summer 2025 Report as a top analytics solution for product, data, and marketing teams. Learn more at .As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products and more powerful solutions. We strive to create an environment of inclusion—focused on psychological safety, empathy, and human connection—so employees of all backgrounds can thrive.About The Role & TeamJoin us as we deliver innovative and creative solutions to our customers. We are seeking a Professional Services Operations Manager with deep experience in Resource Management. Reporting to the Sr. Director, Customer Success Strategy and Operations, this individual serves as Process Owner for the Professional Services pillar, guiding thought partnership, strategy, planning, analytics, operations, systems, and process improvement. The role aims to future-proof the Professional Services organization by designing scalable processes that meet current operational needs, anticipate future needs, find efficiencies, and hold leaders accountable to company-wide metrics defined in VMTMs. The ideal candidate thrives in a fast-paced environment, is curious about how things work and how they should work, and is execution-oriented with a dedication to getting things done.As Professional Services Operations Manager, you will:Partner with regional professional services leaders to identify and drive process improvements. Ensure successful implementation of new programs through the professional services organization.Support practice management and resource management in maximizing available capacity to staff customer engagements:Ensure timesheet compliance (completion, approvals)Partnership with Professional Services leadership and FP&A leadership to maintain services capacity modelLead weekly PS Assignment callsAssist the team in adhering to strict utilization metricsImprove estimates vs. actuals accuracySupport the monthly timesheet reconciliation process with FinanceOwn all recurring processes for the Professional Services business, including:Weekly production of the Professional Services forecast report including new bookings, renewals, expansion, and attach rateAudits of Salesforce and PSA data to ensure operational excellence in our CRMAssignment of internal resources in the PSA and early identification of need for subcontracted resourcesAwareness and support of the subcontractor process as needed as it relates to PS team capacityWork with Procurement and Professional Services leadership to create and manage all purchase orders for subcontractors who deliver services to Amplitude customersEnsure accuracy of data, reports, and dashboards to provide data-driven insights on key performance indicators (KPI) and standardized business metrics, including resource management data to aid with revenue and budgetary goals.Ensure effective use and adoption of the PSA solution for time tracking and capacity planning across the PS organization including leadership.Look for opportunities to incorporate AI and automation into the professional services operational cadence.Work with PS leadership to ensure effective use and adoption of the PSA solution for time tracking and capacity planning.Actively participate in the end-to-end execution of annual planning process including ownership of the professional services team capacity plan, headcount, utilization, and goal planning against business metrics.You'll be a great addition to the team if you have:Experience in building and maintaining effective working relationships with coworkers, managers, and employees, working effectively in a global team environment with shared responsibilities.Execution and customer service oriented skills, able to effectively prioritize and complete stakeholder deliverables on-time and drive outcomes.Previous experience with the Kantata-Mavenlink PSA tool.Other post-sales operations experience.At a minimum, you need to have:At least 5 years of demonstrated progressive experience with professional services operations and/or resource management2+ years of experience as a system administrator (or similar) for a Professional Services Automation (PSA) tool.Proven track record of creating reports and dashboards and establishing valid datasets from multiple disparate data sourcesExcellent verbal and written communication skills and the ability to communicate ideas visually and create and conduct internal presentations.Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.Strong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross-functional environmentCuriosity about how AI and automation can be leveraged in Professional Services OperationsA self-starter mentality and the ability to work independently and as part of a distributed teamWho We AreThe Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we are tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth.BenefitsExcellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plansFlexible time off, paid holidays, and moreGenerous stipends for wellness, commuter/transit, learning and development, home office equipment, and moreExcellent Parental benefits including 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care supportMental health and wellness benefits including no-cost access to Modern Health coaching and therapy, and One Medical membership (select U.S. locations)Employee Stock Purchase Program (ESPP)Other informationAmplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.#LI-GF1#LI-RemoteBy applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.Staying Safe - Protect Yourself From Recruitment FraudWe are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an email address. Learn how to protect yourself by referring to the relevant article. Please exercise caution and cease communications if something feels suspicious. #J-18808-Ljbffr

Created: 2025-09-17