ServiceNow Release Manager

Join to apply for the ServiceNow Release Manager role at U.S. Bank At U.S. Bank, we’re on a journey to do our best. A career with U.S. Bank provides opportunities to discover what makes you thrive at every stage of your career. Job Description We’re seeking a highly organized and technically proficient ServiceNow Release Manager to lead and coordinate release planning, execution, and compliance across multiple ServiceNow product teams. This role ensures that all releases are delivered on time, meet quality standards, and comply with internal policies and SDLC processes. The ideal candidate will also serve as a Scrum Master for two product teams and lead large-scale meetings with cross-functional stakeholders. Responsibilities Lead rollouts of new and updated ServiceNow services, including software, hardware, and documentation. Manage release and change records, ensuring timely updates and completion. Facilitate weekly planning and deployment meetings, driving readiness and accountability. Ensure thorough testing (functional, operational, performance, integration) throughout the release cycle. Maintain release policies, procedures, and quality plans in alignment with SDLC and regulatory standards. Serve as Scrum Master for two ServiceNow teams, leading agile ceremonies and daily stand-ups. Coach Product Owners/Managers on deadlines and deployment policy adherence. Handle service requests, incidents, and team communications efficiently. Basic Qualifications Bachelor’s degree or equivalent work experience. 6+ years of experience in an Information Technology (IT) environment. 1+ year of experience managing IT projects using planning and control tools. 1+ year of experience evaluating and documenting application opportunities, risks, and success factors. Preferred Skills & Experience ITIL Service Management Foundation certification 2+ years of experience supporting ITSM processes (incident, problem, change, knowledge, request). Experience with ServiceNow platform and Agile development methodology. Extensive experience in release management and system software infrastructure. Familiarity with IT audit and control, configuration management, and IT governance. Strong background in business process modeling, workflow analysis, and requirements analysis. Soft Skills & Leadership Attributes Excellent time and priority management. Strong communication and interpersonal impact. Customer-focused with a drive for results. Inspires trust and confidence; demonstrates maturity and resilience. Decisive with sound judgment and conflict management skills. Capable of leading meetings with 100–200 participants. Work Environment and Expectations Coverage required after 7 PM Central for release deployments (typically Wednesday nights, but also occasional Friday nights or weekend days). Location Expectation The role offers a hybrid/flexible schedule with in-office expectations of 3+ days per week and flexibility to work outside the office location for other days. If there is anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify: U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. Learn more about the E-Verify program. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Note: Posting may be closed earlier due to high volume of applicants. #J-18808-Ljbffr

Created: 2025-09-17