Lead - Solution Engineer

Overview Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Freshworks serves over 72,000 companies and employs over 4,500 people worldwide. Freshworks offers an AI-first approach to Employee Experience software with ITSM, ITAM, ITOM, and ESM platforms designed to help customers deliver better service levels. Role Lead Solution Engineer – North America (Enterprise focus) within our GTM team. We are seeking a smart, passionate individual who can work effectively with diverse audiences, communicate clearly, and thrive in a fast-paced, high-growth environment. If you have strong analytical skills and a methodical approach to problem-solving, we want to hear from you. Responsibilities Collaborate with Enterprise customers to identify and address their most critical business challenges. Support the sales team by conducting discovery calls and delivering product demonstrations for active deals. Gather requirements effectively to clearly define customer problems. Build and present compelling demonstrations of Freshworks products. Articulate the value of Freshworks solutions to a variety of audiences. Engage in lifelong learning and continuously develop your skills. Advocate the intuitive user experience offered by the Freshworks platform. Qualifications 6-8 years of Solution Engineering experience. Excellent soft skills and presentation abilities; strong communication is essential daily. Proven ability to work on cross-functional teams to address business and technical challenges. Strong verbal, written, presentation, and interpersonal communication skills. Demonstrated time management skills in a dynamic sales environment; ability to manage multiple deals monthly. Highly driven with a focus on execution and a strong sense of urgency. Bachelor’s degree is not required. Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is a plus. Additional Information The annual base salary range for this position is $135,000 — $195,000 USD. Compensation is based on factors including location, experience, and job-related skills. Bonus/equity may be available. Freshworks offers medical, dental, vision, and life insurance, plus equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness benefits. Adoption and parental leave benefits are also available. Freshworks is committed to equal opportunity and building a global workplace where everyone can reach their potential, regardless of background. We strive to create a vibrant, inclusive work environment that supports our employees, communities, and the business. #J-18808-Ljbffr

Created: 2025-09-17