Principal Voice Architect

OverviewAmeris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities. We serve customers across the Southeast, Mid-Atlantic and nationwide through our locations, digital offerings and mobile app. We value integrity, collaboration and continuous improvement, and empower teammates with diverse perspectives to deliver the best outcomes for customers.Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.Essential Functions, Duties, and ResponsibilitiesArchitect and support end-to-end voice solutions across cloud and on-premises environments, ensuring high availability and resilience.Lead the integration of Pindrop fraud prevention and voice biometrics for call center security and authentication.Design, configure, and optimize NICE IVR workflows, including call flows, prompts, and data dips, to enhance self-service and routing accuracy.Implement and manage Microsoft Teams telephony (Direct Routing, Operator Connect), session border controllers (SBCs), and related PSTN connectivity.Drive proof-of-concepts, pilot programs, and full-scale rollouts, collaborating with project managers and third-party vendors.Establish architecture standards, best practices, and documentation for voice platforms, security controls, and telemetry.Mentor and upskill voice engineers, fostering a culture of continuous improvement and knowledge sharing.Required Knowledge, Skills and CompetenciesExpert knowledge with Call Centers, MS Teams, and NICE IVR technologies.Expert knowledge of SIP, RTP, QoS, media bypass, and SBC configuration (e.g., AudioCodes, Ribbon).Proven track record with call flow design, trunk capacity planning, and high-availability voice deployments.Strong understanding of network security, encryption (TLS/SRTP), and compliance requirements (PCI DSS, GDPR).Strong written and verbal communication skills.Ability to multitask and have strong problem-solving skills.Detail-oriented and dustry and Work Experience8+ years of enterprise voice architecture and engineering experience required.3+ years implementing Pindrop solutions for call center authentication and fraud prevention required.3+ years designing and maintaining NICE IVR systems, including Studio, DVP, or equivalent required.5+ years in Microsoft Teams telephony (Direct Routing, Operator Connect) or Skype for Business migrations required.Financial Industry experience a plus.AcademicBachelor’s degree in Computer Science, Information Sciences or related field required.Related certifications a plus.Benefits Available to EmployeesAmeris Bank provides a comprehensive employee benefit package to all eligible employees.Medical, Dental and Vision InsuranceLife Insurance provided at no additional cost to employeesAccidental Death & Dismemberment CoverageLong-Term Disability CoveragePaid Sick and Vacation Leave11 HolidaysVolunteer/Service DayEmployee Stock Purchase Plan401(k) Retirement PlanAmeris Bank matches 50% of your first 8% of contributions to the planFlexible Spending AccountsHealth Savings AccountHealth Reimbursement ArrangementSupplemental Life & Other Insurance PlansIdentity Theft ProtectionPet InsuranceLegal InsuranceEmployee Assistance ProgramEmployee Advocacy ProgramTickets at Work (Entertainment discounts for Ameris Bank Employees)AT&T Employee DiscountWellness Discounts for Medical Premiums and Other RewardsEmployee Referral IncentiveEducation AssistanceEmployee Resource GroupsBanking Advantages for EmployeesIn addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.Free Interest CheckingFree Safe Deposit BoxFree Money Orders, Travelers/' Cheques and Cashier ChecksDiscount on Mortgage Origination FeeFree Online Banking and Free Unlimited Online Bill PaymentEmployee Banking PerksDisclaimerThe above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.Equal OpportunityEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

Created: 2025-09-17