EverConnect - Director of Product Experience & ...

OverviewEverConnect – Director of Product Experience & Engagement, remote-friendly role at EverCommerce.We are seeking an innovative and strategic Director of Product Experience & Engagement to own the UI, UX, and conversion performance of our internal platform. This role combines the creative vision of a product design leader with the analytical mindset of a CRO specialist and the storytelling skills of a product marketer. You will lead end-to-end product experience and design strategy—from user journey mapping to interface design—while driving measurable improvements in engagement, conversion, and product-led growth (PLG). The ideal candidate has experience designing complex B2B or B2C workflow platforms, collaborates with AI-driven design thinking, and thrives at the intersection of product design, growth strategy, and customer experience. Responsibilities Own the platform’s end-to-end UI/UX strategy, ensuring designs are visually compelling, highly usable, and optimized for conversion. Define, document, and optimize user journeys that support adoption, retention, and cross-sell opportunities. Apply AI-forward design principles to streamline workflows, enhance personalization, and improve efficiency. Develop and execute a CRO roadmap, including A/B testing, multivariate testing, and funnel optimization strategies. Leverage behavioral analytics to identify friction points and improve user flow, engagement, and revenue-driving actions. Partner with product, marketing, and analytics teams to deliver measurable gains in PLG metrics. Translate platform capabilities into compelling value propositions within the product experience. Collaborate with marketing to design in-platform campaigns, onboarding flows, and feature adoption strategies. Ensure a consistent brand voice, design standards, and storytelling across product touchpoints. Incorporate AI and automation tools into the design process to accelerate testing, prototyping, and personalization. Stay ahead of design and AI trends, recommending forward-thinking features and capabilities. Collaborate with product managers, developers, marketing, and analytics to align design execution with business goals. Champion user-centric design principles across the organization. Qualifications 7+ years of experience in UI/UX design, product design leadership, or digital experience strategy and execution. Proven experience designing and optimizing workflow-based platforms (B2B SaaS or B2C marketplaces). Track record of driving conversion rate improvements and PLG initiatives. Proficiency with design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite). Strong understanding of CRO methodologies, analytics platforms (e.g., Hotjar, Heap, Pendo), and behavioral data interpretation. Familiarity with front-end technologies (HTML, CSS, JavaScript) to effectively collaborate with development teams. Experience integrating AI tools into the design and optimization process. Comfort with rapid experimentation and data-driven decision-making. Strategic thinker with exceptional creative problem-solving skills and strong visual/interaction design abilities. Excellent cross-functional collaboration and communication in a fast-paced environment. Benefits Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid Robust health and wellness benefits, including an annual wellness stipend Continued investment in professional development 401k with 4% company match Annual wellness stipend Generous paid time off Employee Stock Purchase Program Compensation: The target base compensation for this position is $105,000 - $120,000 USD per year in most US locations. Final offer amounts are determined by location, market, and candidate experience. EverCommerce is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience! Details Seniority level: Director Employment type: Full-time Job function: Product Management and Marketing Industries: Software Development Note: This description reflects the current posting. Some details may change during the interview process. #J-18808-Ljbffr

Created: 2025-09-17