Technical Account Manager, Security Access Service Edge

OverviewTechnical Account Manager, Security Access Service Edge at Check Point Software Technologies. Responsible for End-To-End management of Secure Service Edge projects, from technical POCs through onboarding and ongoing execution, primarily focused on implementation, product adoption and training while managing technical relationships with customers.ResponsibilitiesEnd-To-End management of Secure Service Edge projects, from technical POCs through onboarding and ongoing delivery, focusing on implementation, product adoption, and trainingOwn the implementation, adoption and long-term technical relationship with our growing customer baseInteract closely with Sales, Product, Support and R&D teams to provide a stellar user experience and identify additional technical use-cases and expansion opportunitiesAct as a liaison between the sales, product and R&D teams, providing valuable insights for product enhancementsEngage with customers to relay feedback to product management and engineering teamsQualifications10+ years of experience as Technical Account Manager/Customer Success Engineer or related roles (T2-T3), Professional Services/Technical Project Management for networking related solutions (Cyber Security, Firewalls, VPN, networking, etc.)Ability to communicate technical concepts effectively to both technical and non-technical audiencesStrong problem-solving skills and a high level of technical orientationExperience guiding technical and strategic aspects of customer engagementsOnboarding and ongoing technical support experienceIndependent, self-motivated, proactive with end-to-end process ownershipCollaborates with product management and engineering to relay customer feedbackDetail-oriented, highly organized with a quality focusKnowledge in Cyber Security, networking, Firewalls, Linux, utilities, and scripting is a plusExperience in cross-functional collaboration across sales, product, and R&DAbility to thrive under pressureStrong interpersonal and communication skills5+ years with deep technical background in cybersecurity, network security, SASE/ Secure Service EdgeSalesforce experience and understanding of SASE is a plusEligibility to work in the United States without employer sponsorship now or in the futureLocationBoston, MAEmployment typeFull-timeIndustriesComputer and Network SecuritySoftware DevelopmentIT Services and IT ConsultingEOE M/F/Veterans/Disabled #J-18808-Ljbffr

Created: 2025-09-17