Residential Counselor

OverviewJoin to apply for the Residential Counselor role at Bridge Over Troubled Waters.The Residential Counselor will be responsible for engaging participants and managing the milieu in one of Bridge’s residential programs, which includes the Welcome Center (WC), Emergency Residence (ER), or Transitional Living Programs (TLP and SPH). Responsibilities include planning and conducting a broad range of recreational and daily life activities to engage residents and maintain a safe, welcoming, and therapeutic community. The Residential Counselor (float position) will work a rotating schedule including the first shift (8am–4pm) and second shift (2pm–10pm). Shift assignments will change each month depending on where coverage is needed. Responsibilities Engage youth in conversation to develop rapport and encourage their participation in Bridge programs. Monitor when residents are in or out of the program space; conduct regular rounds and checks of bedrooms and community areas to ensure youth safety. Ensure the program space(s) are clean, organized, and presentable. Redirect inappropriate conversation and behaviors from residents, as necessary. Create a welcoming environment for residents (monitoring music/TV volume, lights, etc.) that is trauma informed and sensitive to the diverse groups of residents at Bridge. Attend and participate in all required program meetings including weekly supervision with Residential Coordinator and all staff meetings. Daily facilities management, including meals set up and breakdown, bedrooms, etc. Assist residents in maintaining household standards of cleanliness. Maintain program statistics and client records. Qualifications Comfort and confidence working in a fast-paced, dynamic work environment. Enthusiastic about working with homeless transitional youth population. Ability to identify and execute effective problem-solving strategies. Must possess sound crisis intervention and conflict resolution skills. Ability to develop and maintain professional working relationships with residents, staff, co-workers, and supervisor. Ability to work effectively with diverse populations and cultural groups. Education And Experience 1–2 years of experience working with youth ages 18–24 in housing management, job development, community relations, substance abuse, or recreational counseling. Supervised internship experience also acceptable. Bachelor's degree in human services, Social Work, or related field preferred but not required. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift fifteen pounds at times. Compensation The hourly rate for this role is set at $20.00 an hour. Benefits Paid time off (sick time, vacation time, personal time) as well as 13 paid holidays and a birthday holiday Health, dental, and vision insurance 401(K) with 3% matching of contributions after one year of employment Employer sponsored flexible spending accounts, commuter pre-tax benefits, employer paid short-term disability, long term disability and life insurance Bridge Over Troubled Waters, Inc. is an equal opportunity employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, gender identity, national origin, genetic information, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability or veteran status. At Bridge Over Troubled Waters, we strive to create an accessible and inclusive application and selection process. We are committed to providing reasonable accommodations to job applicants who may require one to participate in recruitment, selection and/or assessment processes. If you require an accommodation, please contact our Talent Acquisition team by email at and we will work with you to meet your accessibility needs. Seniority level: Entry level Employment type: Full-time Job function: Health Care Provider Industries: Non-profit Organization Management Referrals increase your chances of interviewing at Bridge Over Troubled Waters by 2x Get notified about new Residential Counselor jobs in Boston, MA. © This job description has been refined to remove non-essential listings and ensure focused, clear information about responsibilities and qualifications. If the role is closed, IsExpired will reflect that status. #J-18808-Ljbffr

Created: 2025-09-17