Transformation Consultant for Employee Experience and ...

OverviewRole description: Transformation Consultant for Employee Experience and Human Resources (HR) SolutionsThis role is a functional and technical expert consulting with corporations on their digital transformation journey powered by implementing ServiceNow’s Employee Service Management Solutions, which includes HR Service Delivery (HRSD), and Workplace/Facility Service Delivery (WSD) solutions. This Advisor role will be the SME within ServiceNow Expert Services, providing expert advisory and building strong executive client relationships within a strategic program or project with ServiceNow implementing these solutions. This role will be pre-eminent ServiceNow representative for the Human Resources and/or related organizations (Workplace, Space Planning, etc.) and will be the connective tissue between all the aforementioned parties, while ensuring an outstanding Client experience for the Human Resources organizations, and the Program’s Steering Committee.Consultation must be based on best practices with the goal of accelerating and driving customer business outcomes. The role requires laser focus on solving for the most relevant customer challenges – bringing solution guidance, business acumen and deep product expertise, innovation, and industry knowledge capital to our client.ResponsibilitiesServe as primary executive point-of-contact on projects, focused on improvements in the client’s Human Resources and Workplace organizations using ServiceNow’s Employee Service Management, HRSD, and WSD Solutions.Guide the client and the business areas in defining their ServiceNow strategy, ensuring alignment with their digital transformation objectives while leveraging your deep understanding of the platform's capabilities.Understand customer requirements in collaboration with ServiceNow Expert Services and align them with the Client’s roadmap to drive high-value impact for the engagement and for the Client’s roadmap beyond it.Align the Client to the defined roadmap and report/monitor ongoing progress against it, managing client executives and stakeholders in partnership with ServiceNow Expert Services to mitigate blockers and keep the engagement on track.Define at a solution and design level of detail, technical and functional solutions aligned with the client’s business problems and ServiceNow Implementation Best Practices, providing options with pros, cons, and risks.Serve as a liaison between Client and ServiceNow as a leadership point of contact for addressing challenges and concerns.Collaborate with the ServiceNow Expert Services Team to monitor for scope creep and resolve critical path technical issues.Build and nurture strong, trusted advisory relationships with client executives and stakeholders in the client’s Human Resources and Workplace organizations, facilitating effective communication and collaboration between their corporation and ServiceNow.Advise the client on optimizing their service management processes, leveraging benchmarks and best practices across the various organizations.Stay abreast of ServiceNow product developments, industry trends, and emerging technologies like AI to identify opportunities for innovation and provide strategic insights to clients.Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders to showcase customer use cases and successes.Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.Support sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, and Sales Account Executives.Qualifications10+ years of management consulting experience and/or prior experience as a Product Owner over Human Resources is required, preferably with ServiceNow’s Solutions.At least 8+ years of experience with related solutions include Workday, SAP SuccessFactors, UKG and exposure/knowledge of Nuvolo, IBM TRIREGA, and Artificial Intelligence.Candidates should have significant experience with ServiceNow or similar digitalization platforms and successfully lead end-to-end transformation projects across human resources organizations.ServiceNow certifications such as a current ServiceNow Certified System Administrator (CSA) certification, HR Professional Suite Certification, Workplace Service Delivery Accreditation, Legal Service Delivery Accreditation, Certified Application Developer certification as well.Excellent executive communication, presentation, and stakeholder management skills are required.Experience creating implementation design artifacts, conducting solution presentations and obtaining customer acceptance of solution design.Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.A strong technical background, including application development, software lifecycle management, and system integrations, is also necessary.Fluency in English is mandatory, and the ability to travel may be required.For positions in this location, we offer a base pay of $146,400 - $256,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to ServiceNow employees depending on the nature of work and location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. #J-18808-Ljbffr

Created: 2025-09-17